Product Management Director (Financial Crimes Operations)

Wells Fargo Bank•Charlotte, NC

25d•$185,000 - $300,000

About The Position

About this role: Wells Fargo is seeking a Financial Crimes Operations Product Management Leader to support the transformation of Financial Crimes Operations within Shared Services Operations. This Product Leader will focus on delivering enterprise-wide platforms and solutions that manage Know Your Customer (KYC), Financial Crimes, and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) risk across multiple business groups. The position emphasizes product execution, stakeholder collaboration, and operational excellence. In this role, you will: Execution Framework – Implement lifecycle Design & Delivery Framework Discovery: Audit existing data and product capabilities. Design: Define architecture for shared data and analytics services. Delivery: Implement iterative releases with measurable outcomes. Optimization: Continuous feedback loop using analytics to refine strategy. Execute the product roadmap for Financial Crimes and BSA/AML initiatives in alignment with enterprise requirements. Partner on delivery of key platforms and tools, including: Enterprise-wide KYC Platform (Fenergo) AI-powered Customer Screening Automation (Workfusion) Currency Transaction Reporting solution Support implementation of compliance solutions: FUSE – Exception processing tool CRS – AML Risk Summary workflow Transactional & Portfolio monitoring tools Enhanced screening lists for PEPs, Payment Intermediaries, and Gaming Institutions Assist in launching vendor applications for monitoring payment activity for MSBs and Crypto businesses. Collaborate with cross-functional teams (Operations, Technology, Compliance) to ensure timely delivery and adoption. Drive agile practices within the team, supporting the transition from waterfall to agile. Monitor progress, manage risks, and provide updates to senior leadership. Ensure alignment with BSA/AML Data Strategy and regulatory expectations. Example Use Cases Personalized customer experiences powered by behavioral data. Predictive maintenance for operational products. Dynamic pricing models based on real-time market data. Practice Development Build and formalize a product design function, including principles, standards, and governance. Define design methodologies (e.g., Design Thinking, Lean UX) and embed them into product development lifecycle. Establish design systems and reusable components for consistency and scalability. Partner with Product Management and Data teams to ensure design decisions are informed by analytics and business objectives. Translate customer insights and data into actionable design strategies. Leadership & Team Building Recruit, mentor, and develop a high-performing design team. Foster a culture of creativity, collaboration, and continuous improvement. Advocate for design excellence across the organization.

Requirements

8+ years of Product Management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
Ability to travel up to 20% of the time
This position is not eligible for Visa sponsorship

Nice To Haves

Demonstrated product management experience in financial services or compliance technology
Familiarity with KYC, AML, and financial crime platforms
Skilled in agile delivery, backlog management, and stakeholder engagement
Ability to translate regulatory requirements into product features and workflows
Excellent communication and organizational skills

Responsibilities

Implement lifecycle Design & Delivery Framework
Audit existing data and product capabilities
Define architecture for shared data and analytics services
Implement iterative releases with measurable outcomes
Continuous feedback loop using analytics to refine strategy
Execute the product roadmap for Financial Crimes and BSA/AML initiatives in alignment with enterprise requirements
Partner on delivery of key platforms and tools
Support implementation of compliance solutions
Collaborate with cross-functional teams (Operations, Technology, Compliance) to ensure timely delivery and adoption
Drive agile practices within the team, supporting the transition from waterfall to agile
Monitor progress, manage risks, and provide updates to senior leadership
Ensure alignment with BSA/AML Data Strategy and regulatory expectations
Build and formalize a product design function, including principles, standards, and governance
Define design methodologies (e.g., Design Thinking, Lean UX) and embed them into product development lifecycle
Establish design systems and reusable components for consistency and scalability
Partner with Product Management and Data teams to ensure design decisions are informed by analytics and business objectives
Translate customer insights and data into actionable design strategies
Recruit, mentor, and develop a high-performing design team
Foster a culture of creativity, collaboration, and continuous improvement
Advocate for design excellence across the organization