Product Management Associate - Customer Engagement Platforms

Fannie Mae

10d • $83,000 - $108,000 • Hybrid

About The Position

As a valued colleague on our team, you will collaborate with the team to build, develop, or design functionality for digital products, as well as participate in the implementation, enhancement, or maintenance of existing products. THE IMPACT YOU WILL MAKE You will play a key role in optimizing our Salesforce platform, as well as other key technology products supporting Fannie Mae's Single-Family business. The Single-Family Market Engagement - Product Management - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Consultative Requirements Gathering: Move beyond simple "order taking" by working with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long-term strategy. Agile Execution & Collaboration: Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals. Change Management & Adoption: Recognize that technology is only as good as its usage. You will support change management efforts by creating training materials and acting as a champion for the platform to ensure smooth user adoption. User Stories & Backlog: Translate business needs into high-quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction. Data Analysis: Analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement. Testing & QA: Coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase.

Requirements

• Bachelor's Degree or Equivalent
• 0-2 years of experience in business analysis, product support, or a related internship.
• Basic understanding of Agile/Scrum methodologies (sprints, stand-ups, retro).
• Strong proficiency in the suite of Microsoft products, such as PowerPoint, Excel.
• Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team.

Nice To Haves

• Experience using product management tools like Jira or Confluence.
• Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Previous internship or coursework related to digital product design and development.
• Experience with Organizational Change Management (OCM).

Responsibilities

• Consultative Requirements Gathering: Move beyond simple "order taking" by working with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long-term strategy.
• Agile Execution & Collaboration: Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals.
• Change Management & Adoption: Recognize that technology is only as good as its usage. You will support change management efforts by creating training materials and acting as a champion for the platform to ensure smooth user adoption.
• User Stories & Backlog: Translate business needs into high-quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction.
• Data Analysis: Analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement.
• Testing & QA: Coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase.

Benefits

• As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees