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The position involves the day-to-day management of the product development project portfolio for MDLIVE's Customer Service Administrator (CSA) portal. The role requires leading the discovery, planning, and delivery of CSA portal roadmap initiatives, ensuring alignment with the development team on requirements to deliver effective solutions. Collaboration with key stakeholders such as engineering, production support, legal, operations, and product strategy is essential to collect and prioritize product requirements based on user feedback and research. The role also includes coordinating projects with other product management leads, communicating project status to stakeholders, problem-solving product issues, and overseeing the execution of the CSA product development process, including sprint planning and release management. Strong leadership skills are necessary to motivate cross-functional teams and to analyze product metrics for continuous improvement.