Product Line Specialist I - Security & Surveillance
Stallion Infrastructure Services•Houston, TX
•Onsite
About The Position
As a Tier I Product Line Specialist (PLS), you will be responsible for providing frontline technical support, system onboarding and troubleshooting, and customer service for our deployed equipment. This role requires a solid understanding of basic networking and hardware systems, a strong ability to communicate with internal operations and external customers, and proficiency in Microsoft Office tools.
Requirements
- High School Diploma or GED required; Bachelor’s or technical degree preferred
- 1–2 years in a technical support, field technician, or systems installation role
- Customer service background in a technical or field support capacity
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel and Word
- Strong organizational skills and attention to detail
- Willingness to work all hours
- This job is not remote and will require the ability to be in office a minimum of 50hrs weekly
- Able to travel at times, out of the area and overnight.
- Ability to lift up to 50 pounds and be on your feet for a significant period of time
Nice To Haves
- Experience with low voltage electrical systems, solar arrays, and battery-powered trailers
- Hands-on familiarity with IP-based camera systems and VMS platforms (e.g., 3DEye)
- Strong understanding of static IP configuration and network architecture
- Prior experience with cellular connectivity platforms (Sierra Wireless, Peplink)
- Able to effectively manage meetings, collaborate with a variety of stakeholders and communicate with all departments of the company to meet company expectations and consumer demands.
Responsibilities
- Serve as the first point of contact for technical issues via phone, email, or ticketing system
- Troubleshoot camera systems, connectivity issues, and power irregularities
- Escalate Tier II issues as needed with detailed documentation of prior actions taken
- Perform onboarding and decommissioning of camera systems via 3DEye platform
- Configure camera settings including resolution, analytics, retention time, and naming conventions
- Set up alert schedules and notification rules
- Understand and configure DHCP vs. Static IP addressing
- Access and navigate devices Servers & GUIs via local IPs
- Troubleshoot modem and cellular issues (Sierra Wireless, Peplink, AirVantage platforms)
- Perform failover testing on SIM cards and interpret LED status patterns
- Monitor and interpret solar and battery power metrics via Victron VRM Portal
- Update firmware and manage power relays for remote rebooting of devices
- Understand 12V/24V power distribution and breaker responsibilities
- Accurately document all actions and updates in the helpdesk ticketing system
- Maintain asset records, SIM tracking, camera permissions, and monthly audit logs
- Participate in system commissioning/decommissioning workflows
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
