Product Line Manager MDP/ALD SBU - (E5)

Applied Materials • Phoenix, AZ

245d • $148,000 - $203,500

About The Position

The Product Line Manager (PLM) for the Metal Deposition Products & Atomic Layer Deposition (MDP/ALD) Service Business Unit (SBU) serves as the primary Field Service Operations (FSO) focal for the U.S. and Europe. This role ensures alignment between product line strategy and field execution, integrating service operations, customer support, and product lifecycle management to drive aftermarket performance and operational excellence for Applied Materials MDP and ALD equipment.

Requirements

• Bachelor's degree in Engineering, Business, and/or Engineering Discipline.
• Minimum of 8+ years of experience in semiconductor equipment industry.
• Preferred field service leadership and contract execution experience.
• Strong understanding of service operations, supply chain, and customer support.
• Excellent communication, collaboration, and presentation skills.
• Strong analytical, problem-solving, and continuous improvement mindset.
• Ability to lead cross-functional teams and influence without direct authority.

Responsibilities

• Act as the primary liaison between the MDP/ALD SBU and FSO teams.
• Address complex and chronic field issues as the key escalation point.
• Monitor and report on KPIs including cost, quality, delivery, and customer satisfaction.
• Lead service agreement field support and manage contract execution.
• Collaborate with FSO to identify KPI gaps and downtime events to inform service product and cost-down roadmaps.
• Ensure execution and compliance of Service Agreement & Ramp Readiness (SARR).
• Oversee supply, logistics, quality, and cost metrics to meet operational goals.
• Drive continuous improvement initiatives across service and operations.
• Support S&OP planning and ensure supply chain readiness for service parts and upgrades.
• Partner with product management, engineering, supply chain, and other functions to develop and execute operational strategies.
• Build strong cross-functional teams across geographies and external partners.

Benefits

• Comprehensive benefits package including health and wellness programs.
• Support for personal and professional growth.
• Participation in a bonus and stock award program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree