Product Lifecycle Management Business Analyst

Franklin Electric•Fort Wayne, IN

1d•Hybrid

About The Position

Franklin Electric Co. Inc. seeks a Product Lifecycle Management Business Analyst in Fort Wayne, IN to automate and optimize business processes through software applications. Utilize CAD, PTC Creo, PTC Windchill, and JD Edwards ERP. Develop and validate new products, analyze user needs, and optimize licensing. Maintain framework of supporting infrastructure, such as license management software, a configured PLM, and publishing servers, and databases to ensure engineering applications function properly. Utilize Product Lifecycle Management (PLM) tool to manage the development, change, and obsolescence of products. Utilize understanding of object types, databases, permissions configuration, and command line execution to maintain, optimize, and troubleshoot a PLM system. Provide technical and administrative support to users for engineering software and Creo/Windchill-related issues across Engineering department. Enter and manage Service Incident and Request tickets in ServiceNow, IT Service Management Application. Respond to customers to resolve technology problems within service operation metrics for resolution time. Identify and fix root cause of complex issues involving software installation, configuration, and use. Communicate and coordinate with other IT teams, business leadership, and IT Leadership to ensure appropriate integration of processes and modules across the enterprise. Collaborate with the Engineering department to further optimize and enhance current processes through software applications. Ensure that software integrations, mashups, and change notice systems are up-to-date and running. Manage and execute PLM/Engineering roadmap. Participate as a resource on projects led by others. May work from home up to 1 day per week.

Requirements

Requires a Bachelor’s degree in Mechanical Engineering or a closely related field
1 year of engineering experience in: 1. CAD (Computer Aided Design) 2. PTC Creo or Solidworks 3. PLM (Project Lifecycle Management) 4. PTC Windchill or Solidworks PDM.
Experience may be gained before, during or after Bachelor’s degree.
Will accept any suitable combination of education, training or experience.

Responsibilities

Automate and optimize business processes through software applications.
Utilize CAD, PTC Creo, PTC Windchill, and JD Edwards ERP.
Develop and validate new products, analyze user needs, and optimize licensing.
Maintain framework of supporting infrastructure, such as license management software, a configured PLM, and publishing servers, and databases to ensure engineering applications function properly.
Utilize Product Lifecycle Management (PLM) tool to manage the development, change, and obsolescence of products.
Utilize understanding of object types, databases, permissions configuration, and command line execution to maintain, optimize, and troubleshoot a PLM system.
Provide technical and administrative support to users for engineering software and Creo/Windchill-related issues across Engineering department.
Enter and manage Service Incident and Request tickets in ServiceNow, IT Service Management Application.
Respond to customers to resolve technology problems within service operation metrics for resolution time.
Identify and fix root cause of complex issues involving software installation, configuration, and use.
Communicate and coordinate with other IT teams, business leadership, and IT Leadership to ensure appropriate integration of processes and modules across the enterprise.
Collaborate with the Engineering department to further optimize and enhance current processes through software applications.
Ensure that software integrations, mashups, and change notice systems are up-to-date and running.
Manage and execute PLM/Engineering roadmap.
Participate as a resource on projects led by others.