Product Learning Enablement Manager
About The Position
Candid is a nonprofit that provides the most comprehensive data and insights about the social sector. We get you the information you need to do good. Candid currently has an opportunity for a Product Learning Enablement Manager. The Product Learning Enablement Manager develops and delivers high-impact training that enables internal teams and external users to maximize data and platform adoption, and business value; and is responsible for creating scalable learning programs through virtual sessions and on-demand content, working cross-functionally to build repeatable processes while maintaining quality standards.
Requirements
- 9+ years in learning enablement within tech/SaaS environments
- Proven ability to translate complex technical concepts for diverse audiences
- Experience with instructional design, adult learning theory, and training best practices
- Track record bridging data, technology, and business value
- Strong project management and stakeholder management skills
- Excellent written and verbal communication and facilitation abilities
- Quick learner who can master new technical concepts and teach them effectively
- Results-driven with a continuous improvement mindset
- Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
- Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.
Nice To Haves
- Video content creation and editing experience a bonus
- Familiarity with Skilljar or similar LMS platforms and Appcues or similar in-application enablement system
Responsibilities
- Design and deliver product training for internal teams and external users (free and paid) through virtual sessions and self-service content
- Adapt product team demos and use case documentation into digestible training materials, guides, and resources tailored to internal and external users
- Support product launches with help materials, training and objection handling
- Develop curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy
- Build comprehensive training kits and maintain learning management system content
- Enable users to drive measurable business outcomes through best practices and success-focused instruction
- Advise on learning structure and design for all outward facing training, working with inhouse training team
- Collaborate with Marketing, Customer Success, Sales, training and partnership leads and Product teams to identify enablement needs and implement best practices
- Enhance training scalability and effectiveness using learning management systems and related tools
- Apply iterative improvements based on feedback, KPI metrics and performance data
- Distill training needs and value props for different personas and their use cases
- Willingness to perform other duties and special projects as needed/requested.
Benefits
- Health insurance (medical, dental, vision)
- retirement contribution with additional option for a match
- paid life insurance and AD&D
- paid leave time (PTO, compassionate leave, volunteer, holiday, parental)
- short-term and long-term disability
- pre-tax transit
- flexible spending accounts
- supplemental insurance
- summer hours
- Public Service Loan Forgiveness (PSLF) program eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
