Product Lead

The company•Washington, DC

About The Position

Koniag Professional Services, a Koniag Government Services company, is seeking a Product Lead to support KPS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Professional Services is seeking an experienced Product Lead to manage and enhance the My Peers online community platform. The ideal candidate will combine deep knowledge of Head Start program management with expertise in online community development and engagement. This role requires someone who can effectively foster a positive online culture, implement growth strategies, and collaborate with diverse stakeholders to ensure the platform meets the needs of its users. The Product Lead will play a crucial role in developing MyPeers as a valuable resource for early childhood professionals to connect, share knowledge, and support one another.

Requirements

Proven ability to develop and implement strategies that result in community engagement and growth
Strong analytical skills with the ability to collect, analyze, and act on qualitative and quantitative data
Excellent interpersonal skills with demonstrated ability to collaborate with multiple external partners
Clear and diplomatic oral and written communication abilities
Deep understanding of Head Start programs, policies, and the early childhood education landscape
Experience with community management platforms, analytics tools, and content management systems
Ability to balance multiple priorities in a fast-paced environment
Knowledge of best practices in online community moderation and conflict resolution
Experience developing and implementing community guidelines and policies
Strong project management skills with ability to coordinate cross-functional initiatives
Understanding of user experience principles and how they apply to online communities
Ability to translate user feedback into actionable product improvements
Proficiency with Microsoft Office Suite and collaboration tools
Adaptability and willingness to embrace change in a dynamic environment
Ability to obtain and maintain required security clearances
Bachelor's Degree from an accredited university/college in Early Childhood Education, Communications, Business, Public Administration, or related field
Minimum of five years of relevant experience (seven years preferred)
At least two years of experience in Head Start program management
Two years of experience facilitating the development of online communities
Demonstrated success in developing social guidelines and culture to foster a positive online community
Previous experience with platform migrations or major system upgrades
Knowledge of privacy regulations and data protection practices

Nice To Haves

Master's degree in Early Childhood Education, Community Development, or related field
Proficient in Spanish
Project Management Professional (PMP) certified
Certified and experienced in Agile methodologies
Additional certifications in community management or digital engagement
Experience with federal programs and understanding of government requirements
Background in user research and usability testing
Knowledge of accessibility standards and inclusive community practices
Experience with social media management and digital marketing strategies
Familiarity with data visualization tools and techniques
Experience with virtual event planning and execution
Knowledge of learning management systems or educational technology platforms
Background in change management or organizational development
Experience working with diverse populations and culturally responsive approaches
Bilingual capabilities, particularly Spanish

Responsibilities

Manage the strategic direction and day-to-day operations of the MyPeers online community platform
Develop and implement community guidelines, policies, and moderation practices that foster a positive, supportive, and professional online environment
Create and execute engagement strategies to increase user participation, retention, and growth
Collaborate with Head Start programs, early childhood education stakeholders, and technical teams to identify community needs and platform enhancement opportunities
Analyze qualitative and quantitative data to measure community health, identify trends, and inform strategic decisions
Design and implement content strategies that provide value to community members and stimulate meaningful discussions
Lead the planning and execution of virtual events, webinars, and special initiatives that strengthen community connections
Work closely with technical teams to develop product requirements and prioritize platform features and improvements
Develop and maintain relationships with key stakeholders, subject matter experts, and community champions
Provide regular reports on community metrics, engagement levels, and strategic initiatives to leadership and stakeholders
Train and support community moderators and facilitators to effectively guide discussions and maintain community standards
Stay current on best practices in online community management, digital engagement, and early childhood education trends
Identify and resolve user experience issues and technical problems in collaboration with development teams
Create and implement onboarding processes for new community members to encourage participation and retention
Develop strategies to showcase community success stories and communicate the value of the platform