Product Lead, US

Zinier•Boston, MA

15h•Remote

About The Position

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. Do you get fired up about solving complex operational challenges and building products that truly move the needle for customers? Zinier is looking for a strategically-minded, market-savvy Product Lead to take ownership of one of our core product categories. In this high-impact role, you’ll own your product category roadmap end-to-end: the ‘what’ and the ‘why’. You’ll spend significant time with customers—understanding their workflows, pain points, and unmet needs—to uncover opportunities that drive meaningful value. You’ll pair that deep customer insight with strong market awareness, identifying where we differentiate, what’s table stakes, and where true opportunities exist. Your product area will not exist in isolation. You’ll work closely with adjacent Product Leads, Product Architecture, and Go-to-Market teams to ensure alignment across the broader platform. You’ll help define not just what we build, but how we position and bring it to market—ensuring Sales, CS, and Marketing can clearly articulate its value. You won’t be responsible for day-to-day execution tasks like writing user stories or running standups—that’s the Product Owner’s domain. Instead, you’ll focus on defining clear, high-quality PRDs and strategic direction, enabling your Product Owner and engineering team to execute with precision. Bring your product intuition, customer empathy, and first-principles thinking. This is your opportunity to shape a key part of Zinier’s platform and drive meaningful impact across our customers and business. Where you are located Anywhere in the United States or United Kingdom; able to collaborate with customers and teams across continents as needed, either remotely or in-person (occasional travel required). You’ll work closely with fellow PMs in the UK/US, Product Architects, and a Product Owner in India, so flexibility across time zones is essential.

Requirements

5–7 years in product management within B2B SaaS: Proven track record owning a product stream, writing PRDs, and delivering measurable outcomes in complex, multi-stakeholder environments
Deep domain expertise in scheduling, optimisation, or workforce management: Hands-on experience with scheduling engines, dispatch optimisation, constraint-based assignment, capacity planning, or route optimisation—ideally within field service management, logistics, or workforce management platforms
Strong market and competitive instinct: Experience building competitive intelligence, identifying differentiation opportunities, and translating market insight into roadmap decisions—you know the difference between table stakes and genuine advantage
Customer discovery expertise: Experienced at running discovery sessions, on-site visits, and workshops with operational users and executives; you know how to extract actionable insight from conversation and observation
Exceptional problem framing: You define problems before jumping to solutions; your PRDs start with ‘why’ and ‘for whom’, not ‘build this feature’
Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, iterate fast, and course-correct without hesitation
Cross-functional collaboration: Comfortable working across product streams, aligning with fellow PMs on shared dependencies, and partnering with GTM teams to shape positioning and enablement
Stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for audiences ranging from field technicians to C-suite executives
Data-driven prioritisation: Comfortable with WSJF or equivalent frameworks; you score trade-offs rigorously and can defend sequencing decisions with evidence, not gut feel
Technical fluency: You don’t write code, but you understand APIs, data models, and algorithm trade-offs well enough to have credible conversations with engineers and architects
Be Hungry. Be Humble. Be Honest. And Hustle.
Own the problem.
Know the market.
Be the reason our Scheduler becomes the industry standard.

Responsibilities

Own your product category roadmap: Define and maintain the product direction—aligned to portfolio priorities and informed by deep customer and market insight
Spend meaningful time with customers: Conduct regular discovery sessions, on-site visits, and workshops with end users and operational leaders to understand workflows, uncover unmet needs, and validate product hypotheses with real-world evidence
Build and maintain market intelligence: Continuously assess the competitive landscape—understand where Zinier differentiates, what capabilities are table stakes, and where whitespace opportunities exist—to inform roadmap prioritisation and positioning
Partner with Go-to-Market teams: Work with Sales, CS, and Marketing to define customer journeys and value propositions; ensure demo environments, sales collateral, and enablement materials clearly showcase differentiated value
Collaborate with adjacent Product Leads: Work closely with other product owners across the platform to align priorities, resolve dependencies, and ensure your roadmap reinforces the broader product vision
Partner with Product Architecture : Engage early on technical feasibility, cross-stream dependency mapping, and platform coherence before PRDs enter the backlog
Write high-quality PRD s: Define clear problem statements, success criteria, and prioritisation (e.g., WSJF), grounded in customer evidence and market context
Hand off to your Product Owner with precision : Deliver finalised PRDs with wireframes, technical constraints, and clear acceptance criteria to enable efficient execution
Define quarterly OKRs for your product area: Set ambitious, measurable objectives aligned to portfolio priorities and track progress consistently
Champion evidence-based prioritisation: Synthesise customer insight, NPS feedback, support trends, usage data, and competitive intelligence into a prioritisation rationale stakeholders can trust