Product Integration Lead, Incident Recovery Operations (Unit 42)

Palo Alto Networks-posted 3 months ago

$183,000 - $252,000/Yr

Full-time

Santa Clara, CA

5,001-10,000 employees

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As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance as well as driving security transformation for our customers in the midst and aftermath of security incidents. Your parallel focus will be to observe the details of each incident, identify technology, policy, and procedural gaps that may have enabled the incident to occur, and develop a cohesive and holistic plan to enhance the customer's security posture. You will work directly with a variety of customer contacts, ranging from technical subject matter experts to executives and members of boards of directors, to clearly communicate findings and recommendations. Your expertise in Palo Alto Networks products and solutions will be crucial as you assist customers through troubleshooting and configuration as well as guiding them through security improvements, ensuring they adopt best practices to prevent future incidents. This role demands both technical acumen and exceptional communication skills, as you analyze the technological infrastructure of complex enterprises and deliver innovative strategies to facilitate a secure and resilient environment for our clients.

Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure.
As a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gaps.
Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive manner.
Maintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directors.
Proactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leads.
Provide after-hours and weekend on-call coverage as needed to support engagement activities.
Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time.
Other tasks and duties as needed to support the customer and/or business.

Deep understanding of multiple network and endpoint security technologies and solutions (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, and data loss prevention), preferably with respective PANW products where applicable.
Expertise with deploying, configuring, and troubleshooting one or more PANW solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM, etc.) a plus.
Engineering and design experience within the following disciplines and topics: Active Directory, including domains, forests, and trust relationships; IP networking, including campus switching and interior and exterior routing protocols; Large-scale network infrastructure, including effective segmentation strategies.
Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments.
Prior experience in consulting or other client-facing roles preferred.
Ability to remain calm, composed and articulate when dealing with high-pressure situations.
Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise.
Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations.

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
Mental and financial health resources.
Personalized learning opportunities.

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