Product Install Engineer - RAPID - Extensive (90%) Travel Required
About The Position
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Requirements
- An Associates or Bachelors degree preferred, or equivalent work experience in supporting complex capital equipment for the semiconductor industry is preferred.
- The nature of work requires that IE's work and travel independently.
- IE's are required to update management on a daily basis thru progress passdowns and service reports.
- IE's spend most of their time at customer sites installing new tools.
- They may be required to work 6 day workweeks with high amounts of overtime.
- They may move from one activity to another without returning to the home office.
- Travel is often across international borders and the IE often travels alone.
- Extensive (90%) Travel Required
Responsibilities
- Installation of new tools at customer sites. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start.
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems related to installation.
- Troubleshooting and repairs of moderate system level problems are based on the IE2's technical knowledge, education and training. IE2 seeks help from senior Engineers and Management when problems occur that may exceed knowledge, education and training.
- Prepares field service reports and daily passdowns on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report
- Obtains all necessary international travel documents and manages their personal lives to be ready to travel for extended periods
- Manages personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.
- Travels domestically and internationally by commercial transportation to customer sites.
- Works with Senior Engineers, TSE, or Managers to formulate and carry out POAs
Benefits
- KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
