Product Innovation Intern

Gallagher • Rolling Meadows, IL

1d

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

The Product Innovation Intern will work closely with Gallagher Bassett’s Application Development, Architecture, and Product Innovation teams to accomplish the following objectives:
Rapid Prototyping (PoCs): Quickly demonstrate the feasibility of identified opportunities
Opportunity Identification: Research emerging technologies and identify potential applications at GB
In-Flight Support: Plug into ongoing projects and provide support to senior team members
This list is not meant to be exhaustive

Requirements

• Currently pursuing or recently completed a degree in Computer Science or a related field at an Accredited University
• Basic to intermediate proficiency in Microsoft Excel, strong analytical and problem-solving skill set
• Excellent communication and interpersonal skills, ability to work independently with minimal supervision and strong flexibility and adaptability skills

Nice To Haves

• Experience with low-code/no-code AI tools is a plus for rapid ideation
• Experience with low-code/no-code AI tools is a plus for rapid ideation
• LLM Orchestration: Hands-on experience with frameworks such as LangChain or LlamaIndex to build multi-step AI agents
• Retrieval-Augmented Generation (RAG): Understanding of how to connect LLMs to external data sources using vector databases (e.g., Pinecone, Weaviate, or Chroma)
• Prompt Engineering: Mastery of advanced prompting techniques (e.g., Chain-of-Thought, Few-Shot) to elicit high-quality, consistent outputs
• Model Evaluation: Familiarity with LLM-based evaluation frameworks (e.g., RAGAS or G-Eval) to measure hallucination rates and answer relevancy

Responsibilities

• Collaborate with product managers and stakeholders to understand requirements and use cases, and translate them into technical specifications.
• Design and develop proof of concepts using Generative AI to solve specific business friction points.
• Conduct “blue-sky” research on emerging AI tools and frameworks, presenting recommendations on how they can be applied to our current workflows.
• Design and implement algorithms and models to improve the quality and diversity of prompts generated for our AI systems.
• Assist the senior innovation team in refining existing solutions and optimizing prompt performance for active projects.
• Conduct thorough testing and evaluation of prompt-generation capabilities, identifying areas for improvement and proposing innovative solutions.
• Stay up to date with the latest research papers, industry trends, and best practices in AI language models, and apply relevant knowledge to enhance prompt-generation capabilities.
• Translate complex technical AI concepts into clear, non-technical updates for stakeholders.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Career Level: Intern