Product Initialization Representative

Henry Schein

About The Position

The Product Initialization Representative is responsible for prioritizing, creating, and completing stock and non-stock new item requests for the sales team and customers. This role works closely with internal partners including Sales, Product Category Management (PCM), Risk, Quality and Regulatory to ensure items are created accurately and in a timely manner. This position also partners with suppliers to collect and verify product and regulatory information to ensure company compliance. This role supports customer satisfaction by completing item setup within the required KPIs and maintains online databases with all product and supplier information for corporate quality processes and audits.

Requirements

Proficient in Microsoft Outlook, Word, and Excel preferred.
Must have strong communication skills.
Extremely detail oriented.
Ability to multi-task.
Strong time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and the ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Establish productive working relationships at multiple levels within the organization
Typically 3 or more years of related experience.

Nice To Haves

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Responsibilities

Manage stock and non-stock item requests based on the request of customers and sales team.
Create and activate new product records in internal systems, ensuring all product, pricing, and regulatory information is accurate and complete.
Coordinate with Supplier Partners, Inventory Management, Sales, and PCM to confirm inventory levels and item details as needed.
Obtain all item details from suppliers including acquisition cost, item descriptions, and value attainment data, ensuring accuracy for item creation and updates.
Gather all regulatory details required for item creation through various methods such as contacting suppliers, researching FDA websites and databases, reviewing supplier websites, and performing google searches. Regulatory details include all FDA Medical Device, Pharmaceutical and OSHA related information such as SDS, shipping and storage requirements, National Drug Code’s, Global Trade Identification Numbers, and all other required regulatory details needed to complete item setup.
Determine all appropriate internal product category coding, tax codes and shipping types for each item.
Enter all collected information into the PIX system and maintain corresponding information within PIX forms
Assist internal teams to address questions related to newly created items.
Maintain online databases with all product and supplier information to support corporate quality processes and audits.
Assist the Regulatory team with monthly reporting.
Participate in all internal and external ISO audits as needed.
Ensure customer satisfaction by completing item set up with the required KPI’s.
Perform other duties and special projects as required.