Product Implementation Specialist

JPMorgan Chase • Charlotte, NC

117d • $22 - $32

About The Position

Own our Client's Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world. As a Product Implementation Specialist within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services. Partner with client and internal stakeholders to help provide a best-in-class experience. This team generally works with existing clients to upgrade or add new products and services. This is a great entry point into the Client Onboarding organization.

Requirements

• At least 1 year of Client Management experience with a proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change program
• Ability to soundly execute quantitative and qualitative analysis, draw conclusions and present information in a concise and effective manner
• Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
• Executive presence: able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
• Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
• Ability to take ownership, manage through complex situations and mobilize internal resources in an ever-changing dynamic client facing environment
• Proficiency in Microsoft Office Suite

Nice To Haves

• Cash Management and Treasury Services product experience and knowledge

Responsibilities

• Interact with our clients, be the single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
• Perform multi-entity, multi-jurisdiction client onboarding and product & service implementations
• Collaborate with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure and manage/coordinate client and internal partner communication and status updates
• Utilize creative problem solving and solid decision-making abilities
• Adhere to policy and procedures, and domestic regulatory requirements
• Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required

Benefits

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities