Product Implementation Principal

Kaiser Permanente • Oakland, CA

275d

About The Position

A Product Implementation Principal should be an expert in consulting, business process analysis and development, requirements development, meeting facilitation, management of matrixed resources, independent implementation of large and complex projects, change management, developing and delivering executive communications, and working with healthcare administration functions. This role will have a strategic mindset, deep understanding of business strategy, ability to see the big picture and align projects and initiatives with the overall goals and objectives of the organization. Ideal candidate will have an expert-level critical thinking and analytical skills to assess complex situations, a strong sense of curiosity, proven expertise in operating independently in vague environment relying on flexibility, resilience, problem solving, planning, and execution. This role will engage in cross-functional collaboration with Product Management and Technical teams, functional area stakeholders, subject matter experts and external vendors. A Product Implementation Principal is a thought leader who acts as the “voice of the business”, with a strong point of view on ways to positively impact member and customer experience, and ability to expertly articulate ideas and information to wide-ranging audiences from executives to individual team members while leading projects through complex implementations. This role should have deep subject matter expertise in product development life cycle, Agile and Waterfall delivery methodologies, expert-level business architecture, business process analysis, requirement development, and project management. The Product Implementation Principal will visualize the entire organizational ecosystem, ensuring that the solution architecture supports member and customer focused solutions while supporting operations and focusing on long-term efficiency.

Requirements

• Minimum four (4) years of experience leading matrixed teams with or without direct reports.
• Bachelors degree from an accredited college or university AND minimum ten (10) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field OR minimum fifteen (13) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.

Nice To Haves

• Business Acumen
• Change Management
• Negotiation
• Innovative Mindset
• Applied Data Analysis
• Benefit Plans
• Business Relationship Management
• Conflict Resolution
• Managing Diverse Relationships
• Client and Domain Knowledge
• Product Design
• Product Development Life Cycle
• Product Performance
• Production Support
• Process Validation
• Project Management
• Project Management Tools
• Risk Assessment
• Time Management
• Quality Assurance Process
• Service Focus
• Operational Policy
• External Health Care Compliance
• Strategic Program Management
• Market Analysis

Responsibilities

• Develops product strategy for a market, product type or product line of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals.
• Partners internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach.
• Applies a deep understanding when driving performance for their respective market, product type, or product LOB, its competitors, their performance and shortcomings along with KP product performance.
• Brings the organization together to perform product feasibility on any initiative, product type or portfolio and defines and executes the development of the product or initiative through executive alignment and influence for implementation.
• Acts as the product authority to the organization, S&AM, and outside consultants to enable a high degree of sales and customer support, including marketing strategy, member experience, and customer experience.
• Serves as a subject matter expert and consultant for multiple markets, product type, programs, or product LOB.
• Reviews, provides feedback, and provides approval on business case development for complex initiatives and engaging with senior leaders for alignment.
• Drives the development and maintenance of their market, product type, or product LOB requirements and ensuring they meet the needs of the market, members, and KP objectives.
• Oversees all product implementations from simple to complex across markets, products and LOBs.
• Develops and delivers all product training and change management activities across their respective markets, products and LOBs focus.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree