Product Implementation Management Intern

Lightcast • Moscow, ID

159d

About The Position

We are seeking a motivated and detail-oriented Product Implementation Intern to join our team. This internship offers comprehensive exposure to the full implementation management lifecycle, including project planning, client coordination, and execution, within a dynamic and fast-paced environment. Working alongside experienced Implementation Managers, you will contribute to client-facing projects, assist in optimizing workflows, and support the successful delivery of our products. As part of this role, you will gain hands-on experience managing real client implementation projects and develop practical skills in project planning, meeting facilitation, and cross-functional collaboration. You will also gain exposure to industry-leading tools, including Jira, Salesforce, and Smartsheet. With direct mentorship and feedback from senior team members, you will accelerate your professional growth and establish a clear career path toward roles such as Associate Implementation Manager and beyond.

Requirements

• Pursuing or recently completed a degree in Business, Project Management, Information Systems, or a related field
• 0–2 years of experience in product implementation, project coordination, or a related role (internship or coursework experience acceptable)
• Strong interpersonal and relationship-building skills for engaging with clients and internal teams
• Clear and professional communication skills, both verbal and written, with the ability to actively listen, ask clarifying questions, and translate client needs into actionable steps
• Well-developed organizational skills to manage multiple tasks, deadlines, and priorities in dynamic environments
• Proactive problem-solving mindset with a focus on removing roadblocks and supporting project success
• Comfortable collaborating within teams and adapting to evolving project requirements
• Professional demeanor and customer service orientation in all client and team interactions

Nice To Haves

• Exposure to client-facing work, customer service, or team projects preferred but not required

Responsibilities

• Assist in tracking project progress and compiling updates on key performance metrics
• Coordinate meetings with internal teams and clients; document minutes and follow up on action items
• Support day-to-day communication between project stakeholders to ensure alignment and transparency
• Facilitate cross-functional collaboration across departments such as Product, Engineering, and Customer Success
• Identify and escalate potential issues, risks, or delays to project leads
• Help manage and maintain project tools and platforms (e.g., Jira, Salesforce, Smartsheet)
• Participate in system setup, configuration validation, and basic quality assurance testing
• Contribute to process improvement initiatives and documentation updates

Benefits

• Equal opportunity workplace
• Commitment to diversity, equity, and inclusion

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees