Product Implementation Management Intern

Lightcast-posted 3 months ago
Intern
Moscow, ID
501-1,000 employees
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We are seeking a motivated and detail-oriented Product Implementation Intern to join our team. This internship offers comprehensive exposure to the full implementation management lifecycle, including project planning, client coordination, and execution, within a dynamic and fast-paced environment. Working alongside experienced Implementation Managers, you will contribute to client-facing projects, assist in optimizing workflows, and support the successful delivery of our products. As part of this role, you will gain hands-on experience managing real client implementation projects and develop practical skills in project planning, meeting facilitation, and cross-functional collaboration. You will also gain exposure to industry-leading tools, including Jira, Salesforce, and Smartsheet. With direct mentorship and feedback from senior team members, you will accelerate your professional growth and establish a clear career path toward roles such as Associate Implementation Manager and beyond.

  • Assist in tracking project progress and compiling updates on key performance metrics
  • Coordinate meetings with internal teams and clients; document minutes and follow up on action items
  • Support day-to-day communication between project stakeholders to ensure alignment and transparency
  • Facilitate cross-functional collaboration across departments such as Product, Engineering, and Customer Success
  • Identify and escalate potential issues, risks, or delays to project leads
  • Help manage and maintain project tools and platforms (e.g., Jira, Salesforce, Smartsheet)
  • Participate in system setup, configuration validation, and basic quality assurance testing
  • Contribute to process improvement initiatives and documentation updates
  • Pursuing or recently completed a degree in Business, Project Management, Information Systems, or a related field
  • 0–2 years of experience in product implementation, project coordination, or a related role (internship or coursework experience acceptable)
  • Strong interpersonal and relationship-building skills for engaging with clients and internal teams
  • Clear and professional communication skills, both verbal and written, with the ability to actively listen, ask clarifying questions, and translate client needs into actionable steps
  • Well-developed organizational skills to manage multiple tasks, deadlines, and priorities in dynamic environments
  • Proactive problem-solving mindset with a focus on removing roadblocks and supporting project success
  • Comfortable collaborating within teams and adapting to evolving project requirements
  • Professional demeanor and customer service orientation in all client and team interactions
  • Exposure to client-facing work, customer service, or team projects preferred but not required
  • Equal opportunity workplace
  • Commitment to diversity, equity, and inclusion
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