Product Implementation Lead

Kaiser Permanente • Oakland, CA

277d • Remote

About The Position

A Product Implementation Lead should be a seasoned professional in consulting, business process analysis and development, requirements development, meeting facilitation, management of matrixed resources, and implementation of large and complex projects. This role will have to successfully operate and drive for results in a vague environment relying on flexibility, resilience, a strong sense of curiosity, problem solving, planning and taking measured steps to deliver on the objectives. Being the “voice of the business” and advocating for the needs of the business, customers and members, Product Implementation Lead will have the ability to understand and comfortably speak to both the “big picture” and minute details and dependencies when engaging stakeholders, suppliers, and vendors. This role will collaborate to build partnerships to achieve alignment and attain shared goals, carry the accountability for the end-to-end solution design and implementation of complex program, partner with stakeholders to identify, communicate and resolve gaps, have a strong point of view, develop recommendations and obtain stakeholder alignment to achieve objectives. Product Implementation Lead should have experience in product development life cycle, Agile and Waterfall delivery methodologies, advanced business architecture, business process analysis, requirement development, and project management. Note: Work location is remote (e.g. home address), per KP's Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location: All Kaiser Permanente Authorized Locations - Note: Compensation may differ based on market.

Requirements

• Minimum three (3) years of experience leading matrixed teams with or without direct reports.
• Bachelors degree from an accredited college or university AND minimum eight (8) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
• OR minimum eleven (11) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.

Nice To Haves

• Business Acumen
• Change Management
• Negotiation
• Innovative Mindset
• Applied Data Analysis
• Business Relationship Management
• Conflict Resolution
• Managing Diverse Relationships
• Client and Domain Knowledge
• Product Design
• Product Development Life Cycle
• Product Performance
• Process Validation
• Project Management
• Project Management Tools
• Risk Assessment
• Time Management
• Quality Assurance Process
• Service Focus
• External Health Care Compliance
• Strategic Program Management
• Market Analysis
• Benefit Plans
• Operational Policy

Responsibilities

• Develops product strategy for a market, product type or product line of business (LOB) in addition to performing regular ideation sessions focused on building a robust product pipeline to achieve market goals.
• Brings the organization together to perform product feasibility on any initiative, product type or portfolio.
• Defines and executes the development of the product or initiative through executive alignment and influence for implementation.
• Acts as the product authority to the organization, S&AM, and outside consultants to enable a high degree of sales and customer support.
• Writes and develops for complex business-development initiatives.
• Drives the development and maintenance of their market, product type, or product LOB requirements and ensuring they meet the needs of the market, members, and KP objectives.
• Manages a defined set of product implementations from simple to complex across markets, products, LOBs, and post-implementation transition to operations.
• Develops and delivers all product training and change management activities across their respective markets, products, and LOBs.
• Promotes learning in others by communicating information and providing advice to drive projects forward.
• Builds relationships with cross-functional stakeholders.
• Listens, responds to, seeks, and addresses performance feedback.
• Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas.
• Adapts to competing demands and new responsibilities.
• Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area.
• Partners internally and externally to make effective business decisions.
• Develops work plans to meet business priorities and deadlines.
• Recognizes and capitalizes on improvement opportunities.
• Participates in business-case development by writing and developing for complex initiatives.
• Facilitates product implementation or program management.
• Facilitates product portfolio feasibility and development.
• Applies product knowledge by leveraging a deep understanding and experience of product policy.
• Facilitates team management by managing a matrixed team for multiple markets, LOBs, product, portfolio, workstream, or initiatives.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree