Product Implementation Coordinator

Lightcast • Moscow, ID

112d

About The Position

We are seeking a highly organized, customer-focused, and proactive Implementation Management Coordinator to join our team. In this role, you will play a crucial part in driving customer value by ensuring seamless and timely product implementations, from purchase through delivery. You will coordinate project activities, align stakeholders, and support the successful execution of each implementation—delivered on time, within scope, and with an exceptional customer experience. Partnering closely with Implementation Managers, you will also gain the skills and exposure necessary to advance into senior client-facing project management roles.

Requirements

• Bachelor’s degree in Business, Project Management, Information Systems, or a related field preferred (or equivalent experience)
• 1–3 years of experience in project coordination, customer onboarding, or implementation support
• Proven ability to manage multiple active projects in fast-paced, deadline-driven environments
• Skilled in building positive client and team relationships with clear, confident, and professional communication (verbal and written)
• Strong critical thinking and problem-solving skills to proactively address project challenges
• Customer-first mindset with a consistent focus on delivering high-quality outcomes
• Flexible and adaptable when handling changing scopes, priorities, or timelines while keeping projects on track
• Prior experience working directly with customers in service or project-based environments
• Familiarity with project management tools and software (e.g., Jira, Salesforce, Smartsheet) preferred

Responsibilities

• Coordinate all assigned implementation activities to ensure customer projects move efficiently from purchase to delivery
• Serve as a key point of contact for internal teams and customers, maintaining regular communication throughout the implementation process
• Track and monitor project timelines, deliverables, and dependencies, escalating issues as needed
• Facilitate project meetings, capture key decisions, and follow up on open action items
• Support Account Managers in managing client expectations and ensuring project milestones are met
• Maintain accurate project documentation and records in tools such as Jira, Salesforce, or Smartsheet
• Proactively identify potential delays, risks, or obstacles and collaborate with the team to address them
• Assist in process improvement initiatives to enhance delivery speed, consistency, and customer satisfaction

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees