Product Guide II (Part-time)- Meatpacking NYC Spaces

Rivian-posted 26 days ago
$22 - $25/Yr
Part-time • Entry Level
Onsite • New York, NY
5,001-10,000 employees
Transportation Equipment Manufacturing
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As a Product Guide II at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.

  • Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
  • Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
  • Possess a high level of brand and product expertise, staying up to date on all required training and courses.
  • Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
  • Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
  • Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
  • Take on additional projects, duties and assignments as required and/or by request from leadership.
  • 1+ years' experience in customer service required; field marketing, sales, education, or hospitality environment preferred (food and beverage experience is a plus).
  • At least 18 years of age.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
  • Experience using POS and CRM software preferred.
  • Working knowledge of Google Workspace with the ability to learn new tools quickly.
  • Ability to obtain and maintain local sales and food handling licenses if applicable in your state.
  • Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
  • Energetic, enthusiastic, and engaging customer interaction style.
  • Ability to understand and articulate concepts in the technology and automotive space.
  • Resilience and ability to overcome objections using active listening and critical thinking.
  • Ability to multi-task while providing exceptional quality of work.
  • Excellent written and verbal language skills in English, additional languages a plus.
  • Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
  • Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
  • Full Time Employee coverage is effective on the first day of employment.
  • Part-Time employee coverage is effective the first of the month following 90 days of employment.
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