Product Group HW Governance Business Systems Analyst

Intel Corporation • Hillsboro, OR

2d • Hybrid

About The Position

Embark with us on a journey of growth and transformation as we create exceptionally engineered technology and bring AI everywhere. As a valued team member, your adaptability and attention to detail will contribute to our drive for results and relentless pursuit of quality, ensuring we meet our customers' needs with precision. Join us and build on our legacy of innovation and collaboration as we deliver world-changing technology that improves the life of every person on the planet. The Product Group Hardware Governance Systems Analyst role is the first point of contact for users with questions or issues regarding asset management processes and tools. The System Analyst will be part of the Hardware Governance and Support (HWGS) team within the Intel Products Lab Strategy Office. HWGS is responsible for the governance and support of the hardware lifecycle across all the Intel Product groups. HWGS maintains asset management policies and processes, and designs/implements improvements to mitigate risk, drive efficiency and support long-term hardware initiatives.

Requirements

• Associate degree in STEM or any related field
• Candidate must have ServiceNow experience
• Excellent MS Office skills (Excel, Word, and PowerPoint)
• Experience in an IT or equivalent system or customer support role
• Passionate about providing excellent customer service
• Strong team player with a willingness to jump in and help wherever needed
• Detail oriented with the ability to manage multiple projects.
• Solid communication skills and an ability to work with customers across the globe.
• Strong analytical and logical problem-solving skills
• High tolerance for a dynamic work environment with rapidly changing priorities
• Ability to learn new processes and procedures quickly and train/coach others

Nice To Haves

• Bachelor's Degree in STEM or any related field.
• Intel Product knowledge, including silicon and platform configurations
• Understanding of BOM data (SPEED)
• Experience with Access Governance System (AGS)
• Experience with Lab Management Portal (LaMP)
• Experience with Atlas
• Experience with BI Reporting

Responsibilities

• Provide 1st level support for users with questions related to Service Now (Intel Product's Pre-Production Hardware system of record) and inventory tracking business processes
• Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work.
• Perform regular data updates to ensure asset management data integrity.
• Support user enhancement requests.
• Take part in system upgrade testing to ensure no impact to end users
• Document and deliver training to end users

Benefits

• We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees