J202601015 Product Engineer I

Quadient • Milford, CT

2h • $65,400 - $98,000 • Hybrid

About The Position

As a Product Engineer, you’ll play a key role in shaping the entire lifecycle of Quadient products—from concept to launch and beyond. This is a hands-on, problem-solving position where your creativity and technical expertise will drive innovative solutions and continuous improvement. You’ll work independently, tackle complex challenges, and collaborate across teams to ensure our products deliver exceptional performance and customer satisfaction.
We’re looking for someone who is driven, detail-oriented, and technically skilled—with a passion for engineering excellence. Experience with Quadient solutions is a plus but not required.

Requirements

• Associate degree in a technical field or equivalent military experience (Bachelor’s degree preferred).
• 7+ years of advanced technical or engineering experience with B2B office equipment, PC applications, or cloud-based solutions.
• Ability to work independently and remotely with minimal guidance.
• Strong project management and problem-solving skills.
• Familiarity with networking tools (e.g., Wireshark) and troubleshooting network connectivity issues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).
• Comfortable working with Windows, Android, and iOS embedded mobile devices.
• Technical writing skills for documentation and training content.
• Ability to travel up to 35%.

Nice To Haves

• Network+ and/or SQL certification.
• Experience with Salesforce and XML coding.

Responsibilities

• Lead product launches: Represent Product Engineering and Service in go-to-market projects for new applications and solutions.
• Collaborate cross-functionally: Work with Marketing, Product Management, Sales, R&D, Field Service, customers, and external partners to design and refine products.
• Drive product development: Recommend performance standards, evaluate designs, and incorporate feedback to improve quality and reliability.
• Participate in product reviews: Contribute to meetings focused on performance, reliability, and quality.
• Lead process improvement initiatives: Manage projects with clear objectives and timelines, facilitating meetings and assigning tasks.
• Solve technical challenges: Independently design solutions for mechanical issues and software bugs.
• Enhance customer experience: Develop and modify business processes to improve satisfaction.
• Approve product readiness: Make pass/fail decisions for new solutions or revisions before market release.
• Develop software configurations: Code and configure mailing and shipping software integrated with customer back-office systems.
• Create technical documentation: Prepare service bulletins, advisories, knowledge base content, and training materials.
• Test solutions: Develop test plans and conduct lab and field beta testing to ensure compliance with regulations, specifications, and customer expectations.
• Engage with customers: Conduct visits as needed to ensure expectations are exceeded.
• Provide Tier-3 advanced technical support for new, current, and legacy products by replicating issues, identifying bugs, and developing solutions.
• Troubleshoot complex network connectivity issues with customer IT teams.
• Develop and produce customer and technical training videos and digital content.
• Assist in creating and reviewing technical training course materials; conduct classes as needed.
• Support Tier-2, Technical Training, and Field Service teams with supplemental training on new products, tools, technologies, and best practices.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree