J202601015 Product Engineer I

Quadient•Milford, CT

3h•$65,400 - $98,000•Hybrid

About The Position

This position is responsible for the organizational product engineering activities and advanced technical solution support for the entire life-cycle of Quadient products. The role requires an individual to use independent thought and creativity in addition to their knowledge, training, and experience to solve complex problems and develop new solutions. The ideal candidate will be an individual who is driven, detail-oriented, and technically competent. Experience with Quadient’s solutions is preferred. Your role in our future Engineering: 80% Lead launch go to market projects representing Product Engineering and Service for new applications and solutions being introduced to our marketspace Partner with relevant internal departments to assist in developing new products by recommending performance standards, specification guidelines, evaluating designs, and incorporating internal and external feedback Collaborating with Marketing, Product Management, Sales, R&D, Field Service, Customers, and External Partners on contributing to the design of the products for the market Attend and contribute to product review meetings focused on product performance, reliability, and quality Lead Process Improvement and New Initiative Projects with a set objective and timeline. Act as facilitator by calling meetings and assigning tasks as needed with any resource in the organization Designing solutions independently for known mechanical problems and software bugs Developing and modifying business processes for customer satisfaction improvement Authority to pass/fail new solutions or revisions from going to market Coding and configuration development of Mailing and Shipping software solutions with integration to customer Backoffice systems Responsible for determining when Technical Service Bulletins or Advisories are required and creating them, when necessary, along with any other required documentation such as Knowledge Base web content and training materials Develop Solution Test Plans and conduct lab and field beta testing to ensure products satisfy the following: compliance with Postal Regulations (when applicable), Functional Specifications, general design parameters, and customer expectations Completes customer visits where necessary and works with all departments to ensure customer expectations are exceeded Support 10% Provides “Tier-3” advanced technical support of new, current, and legacy products and solutions regarding escalated issues from customers and/or Field Service teams by replicating issues, identifying bugs, and developing solutions without any scripts or support documentation Work with customer’s IT departments to troubleshoot difficult network connectivity issues Training 10% Develop and create customer and technical training videos and other digital content Assist with developing and reviewing technical training course content and conducting classes as required Supports all members of the Tier-2, Technical Training, and Field Service teams by providing supplemental training and information on new products, special tools, new technologies, and/or best practices

Requirements

Two-year degree in technical related area minimum or Military equivalent. Four-year degree preferred
7+ years minimum advanced technical or engineering experience with B2B Office equipment and PC applications and/or cloud-based solutions
Able to work independently and remotely with little guidance
Project management skills
Knowledgeable in Microsoft Windows, Word, Excel, PowerPoint, Visio, and Project
Familiarity with Windows, Android, ans iOS embedded mobile devices
Technical writing skills
Able to travel 35% of the time

Nice To Haves

Network+ and/or SQL certification desired
Experience with using Wireshark, or similar, network protocol analyzer tools
Knowledge of Salesforce preferred
XML coding experience preferred

Responsibilities

Lead launch go to market projects representing Product Engineering and Service for new applications and solutions being introduced to our marketspace
Partner with relevant internal departments to assist in developing new products by recommending performance standards, specification guidelines, evaluating designs, and incorporating internal and external feedback
Collaborating with Marketing, Product Management, Sales, R&D, Field Service, Customers, and External Partners on contributing to the design of the products for the market
Attend and contribute to product review meetings focused on product performance, reliability, and quality
Lead Process Improvement and New Initiative Projects with a set objective and timeline. Act as facilitator by calling meetings and assigning tasks as needed with any resource in the organization
Designing solutions independently for known mechanical problems and software bugs
Developing and modifying business processes for customer satisfaction improvement
Authority to pass/fail new solutions or revisions from going to market
Coding and configuration development of Mailing and Shipping software solutions with integration to customer Backoffice systems
Responsible for determining when Technical Service Bulletins or Advisories are required and creating them, when necessary, along with any other required documentation such as Knowledge Base web content and training materials
Develop Solution Test Plans and conduct lab and field beta testing to ensure products satisfy the following: compliance with Postal Regulations (when applicable), Functional Specifications, general design parameters, and customer expectations
Completes customer visits where necessary and works with all departments to ensure customer expectations are exceeded
Provides “Tier-3” advanced technical support of new, current, and legacy products and solutions regarding escalated issues from customers and/or Field Service teams by replicating issues, identifying bugs, and developing solutions without any scripts or support documentation
Work with customer’s IT departments to troubleshoot difficult network connectivity issues
Develop and create customer and technical training videos and other digital content
Assist with developing and reviewing technical training course content and conducting classes as required
Supports all members of the Tier-2, Technical Training, and Field Service teams by providing supplemental training and information on new products, special tools, new technologies, and/or best practices

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

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