Product Enablement and Documentation Intern -6 months- CRD - July- Dec

State Street • Burlington, MA

1d

About The Position

The Educational Services team is seeking an engineering‑minded 6‑month Internship student to support the creation of product documentation and training content for new features and enhancements. In this role, you’ll work closely with Product Managers, Software Engineers, Subject Matter Experts, and the Content Development team to deeply understand how the product works and help translate that understanding into clear, accurate learning materials. This Internship is ideal for a student who enjoys diving into product functionality, learning complex systems, and explaining how things work to others. You’ll contribute directly to real product releases by developing technical documentation and instructional videos that help users successfully adopt new features.

Requirements

• Interest in how software products are built, function, and are used by customers.
• Ability to understand technical concepts and ask thoughtful questions to deepen that understanding.
• Clear written and verbal communication skills, with an interest in explaining complex ideas clearly and accurately.
• Comfort working with detailed information, step‑by‑step workflows, and system behavior.
• Ability to work independently while collaborating closely with engineers, product managers, and trainers.
• Willingness to learn new tools, systems, and documentation methods with guidance from the team.
• Familiarity with Microsoft Office or similar productivity tools.
• Strong organizational skills and comfort managing longer‑term assignments.

Nice To Haves

• Knowledge of Financial industry
• Coursework in Computer Science, Software Engineering, Information Systems, Technical Communication, or a related field.
• Experience explaining technical topics through class projects, labs, tutoring, or documentation.
• Interest in user workflows, system behavior, or how features are designed and implemented.
• Exposure to documentation, screen capture, or instructional content creation tools.
• Familiarity with versioned content, iterative revisions, or working with evolving requirements.
• Curiosity about how training and documentation impact product adoption and user success.

Responsibilities

• Learn how product features and workflows function by working directly with Product and Development teams.
• Create product documentation and training content that explains system behavior, user workflows, and feature capabilities.
• Develop instructional and walkthrough videos using screen capture and voiceover to demonstrate product functionality.
• Participate in feature reviews, sprint demos, or working sessions to gather firsthand knowledge of new functionality.
• Collaborate with engineers and SMEs to validate technical accuracy and ensure content reflects intended product behavior.
• Support training and documentation teams by developing assets used in formal courses, onboarding, or release enablement materials.
• Review new or updated product features and identify areas where documentation or training content is needed.
• Help update and maintain existing documentation or training content as features evolve.
• Organize technical notes, requirements, and source materials to support content development.
• Apply structured feedback from engineers, product owners, and trainers to refine content.
• Assist with documenting internal content standards, templates, and repeatable workflows.
• Explore tools and approaches (including AI‑assisted tools) that support efficient technical content creation.
• Collaborate across teams to help ensure consistent terminology and understanding between engineering, training, and learning materials.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
• As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees