Product Education Specialist - Content Writer, Knowledge Management
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About The Position
As a Content Writer on the Product Education team at Patreon, you will be instrumental in helping creators and members solve their issues and use our product effectively through self-serve resources. In this role, you will be responsible for developing and maintaining engaging, user-friendly documentation to help creators and members navigate our platform effectively and seamlessly. In addition to the internal knowledge-base, you'll oversee the content of our Help Center chatbot. Our generative AI strategy is a new initiative for Patreon, and there's a lot of space to bring your expertise, and partner on a strategy for scaling. You'll edit conversation flows in a chatbot provider, recommend automated self-service responses, and fine-tune how we integrate generative AI into our help experience. This is a role that requires a lot of cross-functional collaboration, and you will work very closely with our Engineering, Product, and Product Marketing teams to develop content that distills complex concepts into digestible, easy-to-follow articles. This role directly contributes to the success of product feature launches and supports our users through high-velocity changes to every product surface area.
