Product Director, Healthcare

Fiserv•Berkeley Heights, NJ

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Director, Healthcare We are seeking an experienced Product Director for our Healthcare vertical, to create and implement the product vision for the Clover platform that enables healthcare providers to operate more efficiently while delivering transparent, secure, and patient-centric financial experiences. This role sits at the intersection of healthcare operations, financial technology, and patient experience, translating complex clinical and revenue-cycle needs into intuitive, scalable solutions. This role also is accountable for driving overall business performance within the healthcare vertical, including sales and revenue growth, profitability, customer satisfaction, product innovation, team effectiveness, financial health, and executive stakeholder Relationships. The right candidate will champion the voice of healthcare providers and patients alike, bringing deep domain expertise, strategic vision, and disciplined product leadership to scale a complex, regulated vertical. This leader will translate market trends, regulatory requirements, and customer insights into differentiated product solutions that address provider pain points, improve patient financial transparency, and accelerate Clover’s growth in the healthcare industry.

Requirements

Bachelor’s degree in business, technology, healthcare administration, or a related field preferred.
Proven track record of 10+ years in product management, with significant leadership experience in healthcare, fintech, or health-tech.
Deep understanding of healthcare revenue cycle management, including claims processing, copays, deductibles, patient responsibility, and HSA/FSA payments.
Strong background in payments, point-of-sale technology, and vertical SaaS platforms within regulated industries.
Demonstrated experience building and scaling products that integrate with EHR (Electronic Healthcare Records) and Practice Management Systems.
Strong analytical and problem-solving skills, with the ability to leverage data for strategic decision-making.
Excellent communication, executive presentation, and stakeholder-management skills.
Demonstrated ability to drive product innovation, regulatory compliance, and business growth in complex environments.
This position requires the ability to travel domestically up to 10%, depending on business needs.

Nice To Haves

Experience scaling products globally as Clover expands into new healthcare markets.
Experience with Agile development methodologies is a plus.

Responsibilities

Product Strategy and Vision Develop a comprehensive healthcare product strategy aligned with Clover’s overall mission, business priorities, and annual operating plan, with a P&L responsibility.
Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.
Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.
Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.
Ensure product strategy reflects evolving healthcare legislation, reimbursement models, and industry standards impacting patient billing and collections.
Product Development & Road-Mapping Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.
Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.
Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.
Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover’s healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.
Translate product delivery and roadmap execution into measurable revenue achievement, KPI performance, and growth for the healthcare vertical.
Go-to-Market Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.
Partner closely with Go-to-Market, Sales, and Business Development teams to align on roadmaps, enablement, and operating models that accelerate adoption across healthcare providers.
Identify and pursue new business opportunities, strategic partnerships, and revenue streams across healthcare segments and care settings.
Build and maintain strong relationships with key stakeholders, including healthcare providers, health systems, industry associations, and technology partners.
Collaborate with product marketing to develop compelling healthcare-specific messaging, value propositions, and sales collateral that articulate Clover’s differentiated capabilities.
Customer Focus Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.
Gather and analyze customer feedback, operational data, and usage metrics to iteratively enhance product offerings.
Utilize data-driven insights to inform product investment decisions and prioritize high-impact features.
Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable healthcare payment experiences.
Develop strategies to proactively address provider and patient needs, improving transparency, reducing bad debt, and driving value through the Clover platform and value-added services.
Act as a primary point of contact for key healthcare clients, ensuring their success and long- term partnership with Clover.
Team & Financial Leadership Lead, mentor, and inspire a team of direct and/or indirect product managers and designers to build best-in-class healthcare products through a structured, disciplined product management approach.
Foster a collaborative, innovative, and accountable environment that encourages experimentation and continuous improvement.
Develop and manage budgets, forecasts, and financial models to support Clover healthcare objectives.
Monitor key performance indicators (KPIs) and financial metrics to track progress, identify risks, and optimize outcomes.