Product Director, Healthcare Standards Development (hybrid work model)

The Joint Commission • Oakbrook Terrace, IL

78d • $100,000 - $139,000 • Hybrid

About The Position

The Product Director, Healthcare Standards Development in the Global Department of Standards and Survey Methods plans and executes products related to the development of globally applied accreditation and certification standards and survey methods. Note: This role has product management responsibility and no direct reports. People and other resources are managed indirectly as part of cross-functional team delegation required to complete the product.

Requirements

• Master's degree required.
• Seven to eight years of progressively increasing responsibility in project management.
• Clinical or technical expertise with previous experience in clinical health care administration and operations.
• Ability to lead multiple complex projects involving a wide range of individuals, groups, and/or committees.
• Strong analytic abilities. Experience leading the design of data collection and reporting systems and in interpreting and communicating results.
• Effective interpersonal skills to interact with individuals at various levels both inside and outside of the organization, often in sensitive situations requiring political awareness.
• Ability to communicate with parties within and outside of their own area to ensure that tasks and activities are understood and implemented.
• Ability to shift mindset and communication style to adapt to the product development role (i.e., lead versus team member).
• Displays a strong commitment to superior quality. Takes responsibility for written deliverables to ensure high quality final products.
• Willingness to seek and respond positively to editorial input and ability to deliver constructive feedback to others.
• Ability to provide guidance, coaching, and training newer colleagues.
• Responsible for managing major/complex products at this level, involving delegation of work and review of work products.
• Expected to consult with managers to identify product resource requirements and identify professional skill sets gaps that should be addressed to meet current and future product needs.

Responsibilities

• Independently manages product teams and ensures that product milestones are met. Ensures the quality and integrity of product deliverables.
• Defines product goals and activities and develops work plans for departmental initiatives.
• Defines product parameters and specifications and organizes related staff resources.
• Formulates creative and innovative approaches to accomplishing product objectives.
• Manages daily operations related to products which are often very large and complex.
• Monitors current products to ensure that they are conducted in a highly professional manner.
• Acts independently and pro-actively to manage and resolve product-related problems as they arise.
• Provides professional nursing/technical guidance and consultation in areas of expertise.
• Represents the department in a broad variety of internal cross-divisional activities.
• Represents the Joint Commission at speaking engagements and as a liaison to various professional organizations.
• Maintains and expands knowledge base using available resources.
• Engages with experts in defined clinically or technically focused topic areas.
• Reviews, analyzes, and synthesizes literature related to issues of quality and safety in the delivery of patient care.
• Convenes advisory groups.
• Initiates, coordinates, and participates in the dissemination of product information.
• Prepares and presents product presentations to senior management, advisory bodies, and other constituents.
• Serves as faculty for surveyor/reviewer and other education programs.
• Prepares content for internal and external communication vehicles (newsletters, journals, blogs, etc.).
• Eligible product directors will travel to conduct accreditation surveys or certification reviews annually within a timeframe determined by leadership.

Benefits

• Comprehensive benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees