Product Director - Digital Wallets, Amex Digital Labs

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends. The Labs Digital Payments team is hiring a product leader to focus on digital wallets growth and expansion. In this role you will lead a product team responsible key capabilities driving our global digital wallets products, including core platform features, customer facing assets, servicing and data. This product area is central to our mission to develop and grow products that make membership essential while generating revenue streams for American Express.

Requirements

Experience in payments, commerce and AI, with demonstrated results driving meaningful value in customer facing experiences
Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports
A history of both managing scaled global products and transforming ideas into go-to-market capabilities
Technically literate with a deep appreciation of the engineering discipline and partnership
Experience successfully managing and growing partner relationships
Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems
Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience
Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes
Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs

Responsibilities

Product and Platform Strategy Development: Shape a comprehensive strategy for the evolution of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and aligned with broader company goals.
Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing platform capabilities, features, and enhancements to optimize user engagement, repeat usage, and best-in-class customer experience.
Cross-functional Collaboration: Collaborate closely with product counterparts, engineering, risk, and other internal stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility, scalability, and user-experience standards.
Platform Alignment & Integration: Coordinate across internal capability owners, shared services, and platform teams to ensure new solutions are cohesive, interoperable, and contribute to a unified enterprise ecosystem.
User Insights & Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.
Performance Monitoring & Optimization: Establish key performance indicators (KPIs) and regularly monitor product and platform performance to identify optimization and continuous improvement opportunities.
Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities