Product Director - (CAE) Customer Acquisition Experiences

JPMorganChase•Columbus, OH

About The Position

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director in the Acquisitions product, you will lead innovation through the development of products and features that delight customers with a focus on co-brand marketing capabilities. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Requirements

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Extensive experience with all stages of an API based product development life cycle, including technical design, solution, and optimization post-launch.
Exceptional ability to understand data and leverage analytic insights to continually improve the experience and reach/exceed OKRs.
Demonstrated ability to execute in a demanding technology space, with multiple co-suppliers, juggling multiple complex dependencies and modernization efforts.
Expertise and comfort in building out and owning a Marketing roadmap, backlog, and full end-to-end execution, with adherence to Agility principles.

Nice To Haves

Recognized thought leader within a related field
Deep understanding of the needs of the customer acquisitions journey from shopping through origination in a co-brand partnership context.
Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.
Consumer and Business Banking domain knowledge and related lending/credit account opening or similar onboarding experience strongly preferred.
Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery.
Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.

Responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Oversee the end-to-end Marketing product roadmap for Acquisition including vision, development, risk management, and business growth targets.
Lead the discovery and development of API and data driven capabilities to enhance the customer experience and drive business growth.
Foster a culture of innovation and collaboration within the team.
Lead and coordinate complex Marketing product initiatives across multiple areas, driving strategy alignment, prioritization decisions, and optimal sequencing.
Build robust partnerships with the Quad (Product, Experience, Tech/Architecture/Data & Analytics) to achieve results.