Product Director - Business Lending

JPMorgan Chase & Co. • Columbus, OH

5d

About The Position

Join Business Banking Lending as an Area Product Owner, leading the Post
Approval and Booking team—a complex, high-impact space at the intersection of
multiple channels, client types, and operational teams.

As the Area Product Owner for Post Approval and Booking, you will drive
transformation across a critical segment of the lending journey. This role
requires a leader who is energized by complexity and motivated to seize the many
transformational opportunities in this space. You will shape the vision,
strategy, and execution for post-approval and booking processes, ensuring
seamless experiences for clients and operational teams across digital, call
center, sales, and retail channels. If you are passionate about challenging the
status quo, collaborating across functions, and delivering innovative solutions
that move the business forward, this is the opportunity for you.

Requirements

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications, preferably in financial services or a related field.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated experience driving change within organizations and managing stakeholders across multiple functions.
• Deep understanding of user experience, process optimization, and technical system integration in a complex, regulated environment.

Nice To Haves

• Recognized thought leader within a related field.
• Strong track record of delivering measurable business results through process innovation and cross-functional leadership.

Responsibilities

• Oversees the end-to-end product roadmap, vision, development, execution, risk management, and business growth targets for all post-approval and booking processes.
• Leads the entire product life cycle for post-approval and booking initiatives—including planning, execution, and future development—by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
• Owns a defined set of post-approval and booking processes within the Area Product Group, becoming the subject matter expert in both user behavior and technical systems to best inform the delivery of new initiatives and enhancements.
• Coaches and mentors the product team on best practices, including solution generation, market research, storyboarding, mind-mapping, prototyping, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives, including operational efficiency, customer satisfaction, and risk mitigation.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation and process improvement in the post-approval and booking space.
• Partners closely with technology, operations, risk, compliance, and other business functions to ensure seamless delivery and continuous improvement of post-approval and booking processes.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees