Product Director, Access and Customer Experience, Psoriatic

Johnson & Johnson Innovative Medicine•Horsham, PA

23d•Onsite

About The Position

Johnson & Johnson is recruiting for a Product Director, Access and Customer Experience, Psoriatic, located in Horsham, PA. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine About Immunology Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine About the Role You will shape ACx marketing strategy across all solution designs, ensuring their seamless integration into the overall brand strategy. Solution messaging, driving innovation, and implementing continuous improvements to advance TREMFYA® patient and provider solutions— enhancing fulfillment and customer experience. In partnership with cross-functional teams—including Sales, HCP Marketing, Analytics, PECS, and External Agencies, you’ll optimize field execution, patient fulfillment, and access initiatives across Dermatology & Rheumatology.

Requirements

Bachelor’s degree in Life Sciences, Business, Marketing, or related field (MBA preferred)
Minimum of 5+ years in pharma/healthcare marketing, market access, patient experience, analytics/consulting, or related roles
Proven record planning and executing access or CX strategy, including navigating payer systems, reimbursement, field engagement, and fulfillment
Strong understanding of patient / customer journey design, HCP engagement, omnichannel channels, and payer dynamics
Expert ability to translate data into insights, define actionable triggers, and optimize performance outcomes
Demonstrated capability to lead and influence cross-functional teams in a matrixed organization
Evidence of intellectual curiosity, long-range thinking, stakeholder alignment, and change management
Strong written and verbal communication, project leadership, and ability to convene advisory boards and multi-stakeholder workshops
On-site presence 3 days/week in Horsham, PA, with up to 20% domestic travel

Responsibilities

Access Strategy & Execution Shape ACx marketing strategy, access and solution messaging, targeting, and tactics to drive TREMFYA® performance
Lead field-aligned strategy and resource deployment in collaboration with Sales, HCP Marketing, and PECS
Omni-Channel & Insights Design integrated channel plans (digital, peer-to-peer, field) to promote TREMFYA® access and TREMFYAWithMe experience
Partner with Prof Promo & Advanced Analytics to define data-driven triggers, access insights, and experience-boosting tactics
Work with SIA team to convert data into strategic insights guiding execution
Partnerships & Governance Lead implementation and governance of external access and fulfillment partnerships
Develop, plan, and manage relationships with KOLs, practice staff, and peers through advisory boards, congresses, and education initiatives
Fulfillment & Innovation Collaborate with PECS and Specialty Pharmacies to optimize solutions that improve patient access and fulfillment journeys
Drive continuous improvement and innovation in TREMFYA® access offerings and patient support
Cross-Functional Engagement Align with Sales, HCP & peer marketing, DTC, PECS, IPS, and external agencies to ensure strategic cohesion and consistent execution