Kaiser Permanente-posted 4 months ago
Remote • Portland, OR
Ambulatory Health Care Services

This position participates in the development of a product strategy and helps support the ideation process. It involves gathering and analyzing data to develop data-driven insights to understand market conditions, trends, and develop and monitor success criteria to evaluate products throughout their lifecycle. The role ensures metrics are developed and product dashboards are maintained as identified by the leadership team. It conducts regional feasibility with functional partners for a focused set of products or lines of business (LOBs) and develops recommendations under leadership guidance, garnering executive alignment through data, analysis, and presentations. The position also updates specific pieces of collateral, manages service recovery and issues resolution, oversees content and response gathering to sales and account management questions, and shares product subject matter expertise. Additionally, it recommends content for business-case development initiatives and evaluates benefits/plans to meet regulatory and internal/external benefit administration needs. The role creates product/benefit requirements that incorporate line of business, regional, organizational, product strategy, customer needs, regulations/standards, and operational requirements. It manages a less complex implementation or workstream with supervision, leveraging expertise to ensure project and product lifecycle, executing simple product changes, and ensuring they are completed accurately and in a timely manner. The position enables alignment and buy-in to create and/or modify products and product enhancements according to predefined strategy for a given business area, ensuring benefits and policies meet all regulatory requirements, and developing, maintaining, and creating training content with supervision.

  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members.
  • Builds relationships with cross-functional/external stakeholders and customers.
  • Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
  • Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.
  • Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge.
  • Collaborates cross-functionally and/or externally to achieve effective business decisions.
  • Supports the development of work plans to meet business priorities and deadlines.
  • Identifies, speaks up, and capitalizes on improvement opportunities across teams.
  • Participates in business-case development by recommending content for initiatives.
  • Facilitates market engagement by managing service recovery and issues resolution.
  • Contributes to product implementation or program management by managing a less complex implementation or workstream with supervision.
  • Facilitates product portfolio feasibility and development by conducting regional feasibility with functional partners.
  • Facilitates product portfolio performance and competitive analysis by gathering and analyzing data.
  • Facilitates product requirement development by evaluating benefits/plans to meet regulatory needs.
  • Applies product knowledge by leveraging an advanced understanding of product policy and administration.
  • Facilitates product training and change management by enabling alignment and buy-in.
  • Facilitates team management by managing a matrixed team for one or two markets, LOBs, product, portfolio, workstream, or initiatives.
  • Bachelor's degree from an accredited college or university AND minimum five (5) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
  • OR minimum eight (8) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
  • Applied Data Analysis
  • Business Relationship Management
  • Managing Diverse Relationships
  • Client and Domain Knowledge
  • Time Management
  • Service Focus
  • External Health Care Compliance
  • Strategic Program Management
  • Market Analysis
  • Business Acumen
  • Conflict Resolution
  • Product Development Life Cycle
  • Product Performance
  • Project Management
  • Project Management Tools
  • Risk Assessment
  • Quality Assurance Process
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