Product Development Director (P&C)

USAA • Chesapeake, VA

21h • $127,310 - $243,340 • Hybrid

About The Position

At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. The company's core values are honesty, integrity, loyalty, and service. This opportunity is for a dedicated Product Development Director to support the Property and Casualty (P&C) Business Development area. This is a non-people leading director role that will collaborate closely with the team to monitor product performance and data insights. The role is accountable for developing new products and overseeing their launch and maturation into target strategic markets. As a cross-functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases. The position offers a flexible work environment requiring an individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available.

Requirements

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.
• Experience working through agile product development process, managing multiple products simultaneously.
• Knowledge and application of Product Development Life Cycle (PDLC).
• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.
• Navigates through ambiguous contexts with confidence.
• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

Nice To Haves

• Strong P&C Business Acumen, preferably in Auto (product management, pricing, underwriting, product intelligence etc.).
• Demonstrated experience with data analytics and ability to deliver insights.
• Strong critical thinking skills to evaluate information, identify data gaps, and ensure the validity of insights.
• Skill in applying critical thinking to analyze the entire product lifecycle, anticipating potential issues in pricing, underwriting, claims, or experience that that might arise from product design, and proactively identifying solutions.
• Experience translating business requirements to technical and analytical teams.
• Experience supporting product briefings and presenting to executive leadership.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.)
• Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Develops and communicates the new product value proposition for individual products.
• Ensures sales support is delivered to all distribution channels (e.g., com, mobile, contact center) so that the new product is properly positioned to members.
• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch.
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education assists employees with their professional goals

What This Job Offers

• Job Type: Full-time
• Career Level: Director