Product Development and Support Analyst (Remote)

Milliman•Eden Prairie, MN

16h•$59,200 - $109,020•Remote

About The Position

In this role, you will: Problem solve using spreadsheets, databases, statistical software, and other resources to synthesize and analyze data and information, Process data for predictive models and visualization, Assist in creation of models for analyzing and predicting various risks, Validate software output, Create materials to answer client questions on an ad-hoc basis, Prepare and document project files, Assist in R&D and marketing efforts to grow the business, Check teammates’ work for technical accuracy, Leverage AI-enabled tools (e.g., generative AI, automation platforms) to enhance research, analysis, and workflow efficiency, Apply sound judgment when using AI outputs, including validating accuracy, identifying limitations, and ensuring appropriate use, and Continuously evaluate and refine personal workflows to incorporate emerging tools and best practices. MARA is a platform-independent software product that fuels population health analytics and helps customers implement financial decisions, payment arrangements, and care support programs with confidence. MARA is at the heart of today’s leading population healthcare analytics platforms. It provides patient risk insight using demographic, medical claim, and pharmacy claim information. Available since 2009, today MARA supports more than 300 healthcare organizations. Government healthcare programs, not-for-profits, mutuals, for-profit health plans, and healthcare providers rely on MARA models to evaluate risk for financial and medical management applications. The Milliman Advanced Risk Adjusters team is a group of risk adjustment product experts, healthcare actuaries and analysts, data scientists, and software developers dedicated to developing top-performing risk assessment models and easy-to-use software. We’re passionate about building better longitudinal healthcare analytics tools and empowering healthcare stakeholders to solve complex cost and care challenges. The MARA R&D team supports all areas of product development and support. They work closely with software developers and client services to ensure high quality output is produced that meets the needs of users, and they create materials designed to assist in client training and support. The team also works closely with healthcare actuaries, clinicians, data scientists, and other professionals from various Milliman practices. Employees balance working independently and collaborating with other team members on a variety of projects concurrently.

Requirements

Working knowledge of spreadsheet and word processing software
Computer and statistical programming experience; SAS, Python, and / or R
A college degree in a STEM related discipline such as actuarial science, mathematics, data science, statistics, computer science, or other quantitative field
Strong technical and analytical skills
Strong attention to detail
Excellent communication skills, including the ability to express complicated technical concepts verbally and in writing to a variety of audiences
Curious; Not judgemental
Adaptable in learning and applying new technologies
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Nice To Haves

2-5 years of experience in healthcare, predictive modeling, or a related field
Curiosity and self-direction
Good understanding of statistics
Experience with project management
Experience with VBA
Experience with Power BI
Experience with state management and version control tools such as Docker and Git
Knowledge of large-scale machine learning tools/platforms such as Databricks
Experience with cloud computing

Responsibilities

Problem solve using spreadsheets, databases, statistical software, and other resources to synthesize and analyze data and information
Process data for predictive models and visualization
Assist in creation of models for analyzing and predicting various risks
Validate software output
Create materials to answer client questions on an ad-hoc basis
Prepare and document project files
Assist in R&D and marketing efforts to grow the business
Check teammates’ work for technical accuracy
Leverage AI-enabled tools (e.g., generative AI, automation platforms) to enhance research, analysis, and workflow efficiency
Apply sound judgment when using AI outputs, including validating accuracy, identifying limitations, and ensuring appropriate use
Continuously evaluate and refine personal workflows to incorporate emerging tools and best practices

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman