Product Designer

About the position

Nando's is on a journey to Create Lasting Happiness, making a difference to the lives of our People, our customers and the communities we work in. Nando's has been in the UK and Ireland since 1992 and we've grown from a single takeaway store in Ealing, London to over 450 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders and suppliers, but most importantly, our customers. Whilst we always look back on our history and story with pride, the story is still evolving and recently we have been growing our digital capabilities to ensure the Nando's experience remains relevant to modern-day customers. The Nando's UX Design team's mission is to create an engaged and collaborative environment for all members of the team to feel shared responsibility and ownership of the Nando's service. You'll be a key member of our in-house design team providing services and facilitation to the Learning and Careers team with UX, design and user research.

Responsibilities

• Actively lead the work of one or more experiences/domains under the direction/support of the Lead within a cross functional team.
• Contribute to our Design System with Tech colleagues, proactively recommending changes.
• Manage/lead a project on its own, oversee through multiple projects, collaborating with the members of other product teams.
• Discover, define insight and ideate on a problem, with a solid understanding of heuristics and UX methodologies.
• Conduct user testing interviews, write surveys, and report back findings to the Lead Researcher.
• Support teams with prototyping, A/B testing & training, guidance, mentoring on how to build tests.
• Ensure we design our experiences to enable customers to seamlessly transition between our digital and physical channels.
• Champion accessibility to ensure our digital products and services are inclusive for all.
• Present work with the relevant context to the UXD team, peers and stakeholders.
• Mentor, help and educate as needed, evangelising the UXD team & design thinking in the organisation.
• Contribute to meetings and be a key contributor.
• Be comfortable presenting or facilitating workshops.
• Keep current with trends and stay ahead of the curve.
• Suggest improvements in existing methodologies and feed up to the Design Leadership.
• Contribute to our communities of practice through knowledge-sharing and presentations.

Requirements

• 3-5+ years of experience in a product role or evidence of strong cross transferable experience.
• Delivered multiple instances of successful work within product areas, with a solid understanding of the double diamond process, heuristics and UX methodologies.
• Strong collaborator, balancing the voice of the customer with business goals.
• Excellent attention to detail and craft.
• Excellent knowledge of tools for design and delivery (e.g. Miro, Adobe CC, Figma, ProtoPie).

Nice-to-haves

• Experience can be varied across industry but some domain specific experience can help but is not necessary.
• Passionate about all things design with a good level of product thinking, market fit and customer experience.
• In depth knowledge in your subject matter, strong knowledge other domains, the holistic customer experience and the business.