Product Designer

Gainwell Technologies LLC

20h•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.SummaryAs a Product Designer within the claims and claims adjudication systems space, this position plays a critical role in ensuring our products solve real customer problems in ways that are valuable, usable, feasible, and viable. The position will drive outcomes based on deeply understanding the needs, workflows, and challenges of our customers—translating those insights into thoughtful product experiences that drive measurable customer and business value. The position partners closely with product management and engineering as part of a product team, and advocates for the user while balancing technical, regulatory, and operational realities. Other responsibilities include monitoring industry trends, competitive offerings, building business cases for new capabilities, identifying opportunities for product improvement, and ensure the experience of our claims adjudication tools evolves to meet customer needs. You also provide design leadership and mentorship to team members, helping raise the overall quality and consistency of design across the product line.Your role in our missionActing product manager for core claims and encounters systems, focused on optimizing the user experience and customer value by improving usability, introducing automation and AI, and other concepts. Gathers, analyzes and prioritizes product and customer requirements, defines product vision and works closely with engineering, development and manufacturing to oversee and approve product designs, enhancements and quality. Designs user experience through human-centered design techniques, identifies product features and iterative deliverables. Measures ongoing usability of products, prioritizes improvements, and continuously partners with product manager and product team to drive continuous user experience improvements and value. Establishes milestones and deliverables and coordinates completion of all aspects of the product deliverables.

Requirements

12 or more years of experience in product management, software development, technical support, or consulting
Experience with product systems design principles
Experience assessing client business and technology requirements and working with company software and hardware products and services
Strong skills in product development methodologies such as vision and strategy, business area architecture, iterative custom development, package based development or accelerated application development
Strong organizational skills with the ability to balance and prioritize work
Strong analytical, problem solving and decision making skills

Nice To Haves

Medicaid and/or healthcare industry claims adjudication, configuration and processing experience

Responsibilities

Acting product manager for core claims and encounters systems, focused on optimizing the user experience and customer value by improving usability, introducing automation and AI, and other concepts.
Gathers, analyzes and prioritizes product and customer requirements, defines product vision and works closely with engineering, development and manufacturing to oversee and approve product designs, enhancements and quality.
Designs user experience through human-centered design techniques, identifies product features and iterative deliverables.
Measures ongoing usability of products, prioritizes improvements, and continuously partners with product manager and product team to drive continuous user experience improvements and value.
Establishes milestones and deliverables and coordinates completion of all aspects of the product deliverables.