Product Designer

Abby Care•San Francisco, CA

1d•Hybrid

About The Position

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 60 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building an AI-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Scale AI, DoorDash, Dropbox, Amazon, Meta, and more. We’re looking for an experienced and systems-oriented Product Designer to join us as our first in-house designer. You will report to the Head of Product and play a foundational role in shaping how care is delivered, managed, and experienced across our platform. Abby Care is redefining family caregiving with AI-powered products and support. In this role, you’ll design end-to-end experiences across web and mobile for a wide range of users: family caregivers, clinicians, and operators. You’ll tackle complex, real-world problems and help shape the product direction and roadmap. This is a full-time opportunity based in San Francisco, CA (4 days in-person).

Requirements

3+ years of professional experience as a product designer
Strong experience designing systems, workflows, and information architecture
Experience designing for multi-role, permissioned products
Experience across web and mobile
Comfort owning the full design process, including user research, synthesis, and iteration

Nice To Haves

Experience working in healthcare or other regulated, high-stakes industries is preferred
Experience at startups or on small, fast-moving teams is preferred

Responsibilities

Own end-to-end product design: You will take full ownership of the design lifecycle, from problem framing and user research to workflows, interaction design, high-fidelity UI, launch, and iteration. You’ll operate with a high degree of autonomy and accountability while being supported by the product and engineering teams.
Design systems and workflows, not just screens: You will design durable, configurable systems that support complex, multi-step workflows across roles and surfaces. This includes information architecture, role-based permissions, states, statuses, lifecycles, and edge cases. You should optimize for clarity, scalability, and correctness over visual flourish.
Design for multiple users and contexts: You will design experiences for a diverse set of users: family caregivers (B2C), as well as clinicians and operators (B2B), across both mobile and web. You’ll work with the product and engineering teams to balance differing needs, mental models, and constraints while maintaining coherence across the platform.
Partner cross-functionally to solve real-world problems: You will work closely with product, engineering, operations, clinical, and compliance teams to ensure solutions work in practice. You’ll help translate technical, regulatory, and operational constraints into thoughtful design decisions.
Design AI-assisted and human-in-the-loop experiences: You will contribute to the design of AI-assisted workflows that guide, support, and augment users while maintaining trust, transparency, and appropriate guardrails.

Benefits

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% of your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide policies that allow you to recharge along with 11 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

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