Product Designer, Generative AI - AppleCare Digital

Apple • Sunnyvale, CA

132d • $181,100 - $272,100

About The Position

AppleCare Digital is seeking a Product Designer to help visualize new support experiences using generative AI in our customer-facing support apps. The role will focus on designing AI solutions to improve customer experience, increase issue resolution across support topics, and help achieve business goals as a result. It requires a proficient designer unafraid to dive into the new and transformative potential of AI.

Requirements

• 5+ years of professional experience working with AI-driven experiences.
• Portfolio that demonstrates end-to-end product design solutions.
• Strong interaction design, visual design, and user experience design skills.
• Proficiency in using Sketch, Figma, Photoshop, Keynote, and agile processes.
• Ability to clearly communicate concepts and designs through prototypes, sketches, high fidelity comps, and presentations.
• Highly skilled and fast in any tools needed to visualize ideas and deliver work.
• Enthusiasm and history working in the generative AI and AI-driven spaces.
• Flexibility and comfort with ambiguity and change.
• Enthusiasm and history working in an iterative design process, motivated by group critique.
• Excellent written and verbal communication skills and ability to present work to large groups and executives.
• Passion for Apple, our products, and our customers.

Nice To Haves

• A champion in crafting and scaling products for generative AI and AI-driven experiences.
• Experience building with AI technologies (particularly LLMs) in products or meaningful side projects.
• Experience developing design strategies and roadmaps to guide the team in crafting groundbreaking and user-friendly AI products.
• Technology-minded with experience working with JS and SwiftOS frameworks.

Responsibilities

• Build intuitive and relevant user experiences using generative AI solutions.
• Take ambiguous and conceptual scope and deliver clear and valuable support solutions.
• Understand large sophisticated AI capabilities and various stakeholder needs to build high-quality experiences.
• Lead and choose the right design patterns and layout that evolve existing visual systems.
• Advocate for the user and provide essential user research to help the business understand user problems, needs, and opportunities for AI-driven interactions.
• Build detailed interaction models, wireframes, prototypes, and design specifications that guide cross-functional product development.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in Apple's discretionary employee stock programs.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree