Product Designer - Enterprise Products
About The Position
Lincoln Center is seeking a Product Designer to shape the end-to-end commerce experience across our digital ecosystem. Commerce at Lincoln Center includes both ticketing and donor journeys, spanning discovery, contribution or purchase, account management, and post-transaction engagement. Reporting to the Product Lead for Enterprise Products, you will design intuitive, accessible, and conversion-optimized experiences that support attendance, philanthropy, and long-term patron relationships. This role is a core part of Lincoln Center’s digital transformation. You will define how patrons and donors move seamlessly from interest to engagement, reducing friction, increasing conversion, and building trust across a complex, multi-organization environment. You will partner closely with Product, Marketing and Business Development to deliver experiences that balance revenue goals with Lincoln Center’s mission of access and inclusion.
Requirements
- 3 to 5 years of experience designing UX for consumer-facing digital products.
- Strong portfolio demonstrating end-to-end ownership of transactional, commerce, or contribution experiences.
- Experience designing checkout flows, subscriptions, or other high-stakes conversion journeys.
- Proficiency with modern design tools such as Figma and prototyping workflows.
- Experience collaborating closely with product and technology in an agile environment.
- Ability to communicate clearly, defend design decisions, and incorporate feedback constructively.
Nice To Haves
- A systems thinker who can simplify complex commerce problems into elegant experiences.
- Equally comfortable designing customer journeys and explaining tradeoffs to stakeholders.
- Highly collaborative and able to balance user needs with business and technical constraints.
- Data-informed, but not data-blind, using insight to guide decisions without losing intuition.
- Motivated by mission and impact, not just polish.
Responsibilities
- Own the user experience vision for Lincoln Center’s commerce journeys across ticketing, donations, memberships, and subscriptions.
- Design end-to-end flows for ticket purchasing, donations, memberships, exchanges, and account management.
- Translate complex system constraints such as ticketing rules, pricing, availability, donor recognition into clear, human-centered experiences.
- Create wireframes, prototypes, and high-fidelity designs that communicate intent and enable rapid iteration.
- Partner with product analysts to define UX requirements, success metrics, and phased delivery plans.
- Collaborate with technologists to ensure designs are feasible, performant, and implemented with high quality.
- Use qualitative and quantitative research including usability testing, funnel analysis, and session data to inform and validate design decisions.
- Establish and evolve design patterns and standards for transactional flows, including checkout, donation forms, and account experiences.
- Continuously optimize conversion, clarity, and confidence throughout purchase and giving flows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
