Product Designer - Contact Center

Zoom•San Jose, CA

62d•Hybrid

About The Position

In this role, you'll be at the forefront of evolving our Zoom Customer Experience products. In this role, you'll be at the forefront of evolving Zoom Contact Center, where you'll combine top-tier visual design to elevate every user experience. This role is perfect for a designer with bold ideas and the drive to create meaningful, delightful, and intuitive digital experiences across desktop, mobile, and tablet platforms. About the Team At Zoom, we're not just about meetings; we're about redefining how the world connects, collaborates, and creates. Our innovative, user-centered technology has transformed the landscape of digital communication. Our design team is a close-knit group of visionaries, driven to push boundaries and create intuitive, impactful experiences. If you're ready to shape the future of digital collaboration for millions worldwide, let's build it together!

Requirements

Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms.
Hold a bachelor degree Design, HCI, or a related field, or equivalent practical experience.
Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions.
Address complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design.
Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions.
Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences. Provide informal mentorship to junior designers.
Identify potential design or user experience risks to leads or product partners and contribute to discussions.
Conduct or support user research activities such as usability testing and journey mapping to inform design decisions.

Responsibilities

Contributing to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions.
Tackling complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design.
Working independently or in collaboration with others to define problems, validate hypotheses, and deliver high-quality design solutions across platforms.
Collaborating closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences.
Creating and maintaining clear, comprehensive design documentation that communicates design intent and supports development.
Conducting and supporting user research activities-such as usability testing, journey mapping, and stakeholder interviews-to uncover insights and inform design decisions.
Providing feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration.
Having proactive raising potential design or user experience risks to design leads or product partners, and contributing to discussions with thoughtful solutions.

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