Product Designer - AI, Information Technology

ServiceLink•Plano, TX

17h

About The Position

Are you motivated to maximize your unique talents and experience in a dynamic new career? ServiceLink, the unrivaled best in the mortgage industry, seeks an creative and strategic individual who thrives on innovative problem-solving to fill the position of Product Designer - AI. If you have a passion for pioneering creative solutions to complex, open-ended design problems in a dynamic, rapidly evolving environment, this is the right job for you. The ideal candidate will play a key role in collaborating with business and technology stakeholders to drive business growth through digital experience design and innovation. If you are eager to work with a diversely talented, high-performance team, we encourage you to apply today. A DAY IN THE LIFE In this role, you will… Analyze current business workflows and customer journeys to identify opportunities for automation and enhancement. Design intelligent workflows powered by AI agents and agentic orchestration — including task automation, multi-step reasoning, and adaptive decision-making. Prototype agentic experiences that blend LLMs, RPA, and predictive systems into seamless, explainable interfaces. Design and iterate on user interactions and interfaces, creating flows, wireframes, mockups, and high-fidelity visuals. WHO YOU ARE You possess … Educational background in Design, HCI, Interaction Design, or equivalent professional experience. 3+ years of product design experience, with at least 1 year focused on AI-powered or automation-centric products. Proven experience designing agentic workflows and AI-driven interfaces. A strong design portfolio is required, showcasing innovative product designs, agentic workflows, and complex problem-solving through design.

Requirements

Educational background in Design, HCI, Interaction Design, or equivalent professional experience.
3+ years of product design experience, with at least 1 year focused on AI-powered or automation-centric products.
Proven experience designing agentic workflows and AI-driven interfaces.
A strong design portfolio is required, showcasing innovative product designs, agentic workflows, and complex problem-solving through design.
Track record of independently driving design processes from discovery through launch, balancing user needs, technical constraints, and business goals.
Demonstrated ability to collaborate with stakeholders and cross-functional teams, with a strong grasp of workflow processes and product goals.
Skilled in brainstorming, validating ideas, and testing solutions with users.
Strong communication skills with the ability to convey design processes and solutions clearly.
Comfort with ambiguity and designing in rapidly evolving, uncertain environments.
Technical understanding to grasp complex AI technologies quickly and help teams understand what’s possible.
Experience with AI-assisted prototyping tools or willingness to explore emerging code-gen platforms to accelerate design iteration.
Experience creating process diagrams, information architectures, and user journey maps.
Deep understanding of UX best practices, responsive design, and accessibility (WCAG 2.1 AA compliance).

Responsibilities

Analyze current business workflows and customer journeys to identify opportunities for automation and enhancement using AI tools.
Design intelligent workflows powered by AI agents and agentic orchestration — including task automation, multi-step reasoning, and adaptive decision-making.
Conduct workflow analysis to reimagine user journeys and optimize operational efficiency through AI.
Prototype agentic experiences that blend LLMs, RPA, and predictive systems into seamless, explainable interfaces.
Collaborate with product managers, engineers, and data scientists to shape the behavior, personality, and UX of AI agents.
Lead end-to-end design efforts for AI features and workflows, ensuring quality, consistency, and strategic alignment across teams.
Identify new AI opportunities, develop design concepts, and build prototypes to support strategic product goals.
Design and iterate on user interactions and interfaces, creating flows, wireframes, mockups, and high-fidelity visuals.
Prototype AI-driven user experiences using modern code generation tools (e.g., Figma Make, GitHub Co-pilot) to validate interaction models quickly.
Ensure quality and consistency across AI features, contributing to scalable design systems and reusable patterns.
Leverage product and user behavior data to gain insights into performance and identify opportunities for improvement.
Support the creation of executive pitch decks for product concepts, effectively communicating design strategies to senior stakeholders.