Product Designer, AI

ServiceNow•Santa Clara, CA

About The Position

Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ This role sits on ServiceNow’s Agentic AI design team, focused on shaping the core platform experiences that enable customers to create, test, deploy, and manage AI agents and agentic solutions. The team works on foundational systems that help users understand agent behavior, configure solutions responsibly, and evolve them over time within complex enterprise environments. Designers on this team work in an emerging and rapidly evolving problem space, where many of the patterns for designing agentic systems are still being formed. You’ll collaborate closely with Product, Engineering, and Research to prototype ideas quickly and turn ambiguity into clear, usable experiences. This is an opportunity for designers who are energized by learning, experimentation, and growth. You’ll contribute to meaningful, real-world product work while developing your skills in designing for AI-powered systems, navigating complexity, and collaborating across disciplines. If you’re excited by the idea of helping define how people work with AI — and are comfortable learning as you go, this team offers a rare chance to grow alongside the technology itself.

Requirements

2+ years of relevant design experience (internships included).
An inspiring portfolio demonstrating end-to-end product design solutions, including identifying user needs, creating design solutions that address those needs, and validating solutions with end users.
Experience working with design tools to create feature-level interactive designs, wireframes, and/or visual design solutions.
A growth mindset that actively seeks learning opportunities and builds and extends core discipline skills.
Ability to build trusting relationships through clear and open communication.
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

Nice To Haves

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Responsibilities

You will have the opportunity to develop innovative design solutions that transform how people work around the world.
You will drive end-to-end product design solutions and high-fidelity detailed designs.
As part of a cross-functional team, you will have the opportunity to present your ideas, solicit feedback, and review others' proposals in a collaborative, supportive, working environment.