Product Design Researcher

Cohesity•San Jose, CA

4d•Hybrid

About The Position

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. Cohesity’s mission is to radically simplify data management and make the world’s data more productive. As part of our globally connected Product Design team—including Product Designers, Researchers, and Visual Designers—you’ll help deliver secure, intuitive, and scalable digital experiences for the world’s leading enterprises across data protection, cyber resilience, and AI. We value Customer Obsession, Integrity, Collaboration, Innovation, and Executional Excellence in a culture marked by evidence-based decisions, rapid iteration, and continuous learning. Your work will be recognized and visible, driving measurable customer and business impact. We are committed to your professional growth and leadership journey. Product Design Researchers in this role have the opportunity to rotate through diverse product teams, gain exposure to both foundational and tactical research, and participate in company-wide learning programs. Many researchers have gone on to lead product discovery initiatives, mentor new team members, and represent Cohesity in global research communities. Whether you aspire to deepen your craft, take on mentorship, or pilot new innovations, you’ll be encouraged and supported every step of the way. A typical day might start with running 1:1 customer interviews via Zoom—listening for unexpected needs and turning feedback into actionable hypotheses. You might then review Mixpanel analytics or NPS trends, surfacing a quick insight to share in a cross-team Slack channel. Later, you’ll facilitate a rapid research sprint or usability test with engineers and a PM, followed by synthesizing learnings into a succinct journey map or persona update. By the afternoon, you could join a global “Design Crit” call—presenting a design validation finding that prompts a pivot in UI direction for an upcoming release. Throughout, you’ll document new insights in our research library, and touch base with a peer you’re mentoring in lean experimentation.

Requirements

3+ years in digital product, web, mobile, or enterprise UX research or design, with a portfolio showing business and product impact.
Proficiency in qualitative and quantitative methods: interviews, usability testing, behavioral analytics, and tools (e.g., Mixpanel, NPS, Figma, Adobe Creative Suite, SurveyMonkey).
Strong storytelling and communication skills, able to deliver insights to stakeholders at all levels.
Experience with ongoing feedback loops, cross-functional remote collaboration, and rapid prototype validation.
Strong planning, organization, and adaptability in a dynamic environment.
Knowledge of accessibility and inclusivity in research/design.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Nice To Haves

Advanced degree in HCI, Industrial Design, Behavioral Science, or related field.
Mentorship or experience building/scaling research culture.
Experience in enterprise SaaS, cybersecurity, or data management.
Familiarity with frameworks and mindsets from leading product discovery literature (e.g., Jobs to Be Done, Lean Product Playbook).
Participation in industry research forums or employee resource groups.

Responsibilities

As a Product Design Researcher, you’ll lead lean, user-centered research to drive value quickly while helping teams maintain a strategic perspective.
Designing and executing rapid qualitative and quantitative studies—including usability testing, design validation, and behavioral analytics—to deliver actionable insights at speed.
Taking hands-on ownership of product health and satisfaction metrics (Mixpanel, NPS, CSAT) and translating them into measurable product and business improvements.
Establishing and maintaining customer feedback loops; collaborating closely and remotely with cross-functional teams to iterate on solutions rooted in real user needs.
Synthesizing research into personas, journey maps, value canvases, and other strategic deliverables; ensuring research directly supports roadmap and business KPIs.
Facilitating collaborative workshops (e.g., Design Sprints), and sharing findings in compelling, succinct stories that influence teams and leadership.
Mentoring and upskilling colleagues, streamlining research processes, and supporting a culture of continuous discovery, rapid iteration, and inclusive design thinking.
Generate and communicate impactful insights through research sprints, usability studies, and fast analysis of customer and product data.
Track and report experience metrics, connecting analytics to product-market fit, feature adoption, and customer retention.
Participate in remote and cross-team workshops, advancing validated solutions quickly and efficiently.
Document and share research that influences both short-term deliverables and long-term strategic vision.
Foster a learning environment by mentoring peers, establishing best practices, and championing inclusive, accessible research.