Product Design Manager

Nexford University • Washington, DC

7h • Remote

About The Position

As a Product Design Manager you will be the driving force behind shaping an exceptional end-to-end learning journey for N exford's students. You will play a pivotal role in envisioning, designing, and delivering products and services that exceed learner expectations, foster engagement, and drive academic success. By collaborating with cross-functional teams, you will ensure that every touchpoint in the learner's lifecycle is seamless, intuitive, and inspiring. Your work will directly contribute to N exford's mission of transforming lives through accessible and transformative education. At Nexford we're building a new kind of university: one that's affordable, flexible, relevant, and 100% online. One that prepares learners for the careers of tomorrow, without the burden of student debt.

Requirements

• Proven Experience: 5+years of experience in product design , with edtech, education, simulation, and/or gaming experience a big plus.
• Customer Obsession: 2+ years of user research experience, including user interviewing, usability testing, prototype testing, card sorting, etc.
• Data-Driven Mindset: Ability to analyse data, derive insights, and use them to inform product decisions.
• Strong Communication : Excellent written and verbal communication skills, with the ability to effectively collaborate with diverse stakeholders using designs, flow diagrams, briefs, and tickets.
• Technical Proficiency: Strong Figma and AI-tooling skills.
• Desire to be on the cutting edge of product design, prototyping, and development.
• Problem-Solving Skills: Ability to identify and solve complex problems creatively and effectively.

Nice To Haves

• edtech, education, simulation, and/or gaming experience a big plus.

Responsibilities

• Customer Experience Strategy: Work closely with the CPO to c ultivate and execute a comprehensive customer experience strategy that aligns with Nexford's mission statement and core values, facilitating the attainment of corporate and departmental key performance indicators (KPIs).
• Product Design & Development: Help lead product design and work closely with product and design leads to ensure that our designs and strategies are implemented at a high level.
• Requirements Specification: Define clear and concise design and product requirements, ensuring that they address learner needs and align with business objectives .
• Cross-functional Collaboration: Collaborate with cross-functional teams across Nexford , including Learner Success, Academic Operations, Technology, and Marketing, to ensure a cohesive and seamless learner experience. Additionally, foster successful market introduction of new products, features, and experiences.
• Data-Driven Decision Making: Utilize user research, market research, data analytics , and learner feedback to assess product performance, identify areas for improvement, and inform future product iterations.
• Continuous Improvement: Promote a culture of continuous improvement, iterating on products and services based on feedback and data insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed