Product Design Lead, User Experience/Product Designer

BNY Mellon•New York, NY

31d•$100,000 - $246,000•Hybrid

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Product Design Lead, User Experience/Product Designer to. This role is located in New York, NY-Hybrid 3 days a week. We are seeking a Senior Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Senior Product Designer will lead the strategy and design of one of our most critical financial products.

Requirements

User-Centered Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
Journey Mapping – Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage.
Interaction and UI Design – Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems. Thoughtfully uses animation and micro-interactions to guide users, making complex tasks more approachable and enhancing the overall product experience.
Cross-Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
Proficiency in Design Tools – Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams.
Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction.
Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
Mentorship and Leadership – Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team.
A portfolio is required to be considered for this position
This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you’re qualified for the role. A portfolio could include a Figma link that’s open to view access.
Typically a candidate at this level has 10+ years of experience and previous experience in regulated spaces like finance, health or insurance.