Product Design Lead, Core Experiences

Expedia Group•Seattle, WA

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. The Opportunity As travel becomes more dynamic and real-time, how and when we communicate with travelers is a core part of the product experience. Notifications, messages, and transactional communications shape trust, clarity, and confidence throughout the journey. We are seeking a Product Design Lead, Core Experiences to define coherent, scalable communication systems across Expedia’s ecosystem—ensuring the right message reaches the traveler at the right moment, without overload or loss of trust. This is a senior, systems-focused design role responsible for platform-level consistency, governance, and experience quality across communication surfaces.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, a related field, or equivalent practical experience in user experience or product design.
7 - 10+ years designing digital product experiences (consumer or enterprise), with deep experience in scaling complex systems.
Experience delivering digital products or services as a UX or product designer, including demonstrated ownership of complex flows or surfaces within a core product area.
Proficiency in core UX skills including user flows, interaction design, information architecture, prototyping, and using qualitative and quantitative insights to inform design decisions.
Experience collaborating with cross-functional teams such as Product, Engineering, and Research to ship designs that align with technical constraints, platform capabilities, and business objectives.
Familiarity with AI-driven systems, tools, or workflows and applying foundational AI/ML concepts to real-world product problems in partnership with technical teams.

Nice To Haves

Experience owning end-to-end design for a domain area or journey (for example booking or servicing), including discovery, concept development, delivery, and iterative optimization.
Demonstrated ability to use qualitative and quantitative data, experimentation, and A/B testing to refine designs and drive measurable impact at scale across multiple products or platforms.
Experience working with or contributing to design systems, including creating reusable patterns, components, and guidelines that support consistency and scalability across domains.
Experience designing for or alongside AI‑enabled features (such as recommendations, automation, or personalized communications) and safely integrating AI/ML‑enabled solutions that improve user outcomes and operational efficiency.
Advanced proficiency in prototyping complex, multi-step experiences and effectively communicating design decisions and rationale to senior partners and stakeholders.

Responsibilities

Lead end-to-end experience design for complex traveler and partner journeys across core experiences such as booking, servicing, and communications, from problem framing through delivery and iteration.
Translate ambiguous business problems, data insights, and customer needs into clear design hypotheses, flows, and interaction patterns that improve usability and business outcomes across multiple Expedia Group products.
Create and evolve interaction models, information architecture, and detailed UX deliverables (including user journeys, wireframes, and prototypes) that are scalable across platforms and adaptable to multiple domains.
Partner closely with Product, Engineering, Research, Data, and Content teams to define requirements, validate solutions with customers, and ensure high-quality implementation of designs that align with technical, platform, and business constraints.
Advocate for design standards, accessibility, and design systems usage, contributing reusable patterns and guidelines that increase consistency, efficiency, and quality across core experiences.
Apply familiarity with AI-driven systems, tools, or workflows and AI/ML concepts to improve traveler and partner experiences, and safely integrate and operate AI/ML‑enabled solutions that enhance task completion, personalization, or support.