Product Design Intern

Optimum•New York, NY

About The Position

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Optimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Requirements

Knowledge of Voice Network Architecture, platforms (SBC, AGC, CRE, STP, SIP GW, IMS). Technologies 3G, 4G, LTE, Voice services, SIP, STP, STIR/SHAKEN, Provisioning systems, etc. Have an understanding of the different nodes of a voice network and their relations with a customer's services (BSS and Service Network wise)
Have Basic SQL query knowledge, GUI Based systems, Office Package, basic knowledge of Linux/Unix, High-Advance Excel
Have good written and oral communications skills
Be results and customer oriented
Have a high reaction and prioritization capacity
Have good analytical skills
Have the ability to learn

Responsibilities

Engage with vendor personnel to solve issues, implement new features and network functions.
Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
System monitoring: Monitoring network KPIs and make sure they keep the trend, if not investigate why and escalate to the appropriate party.
Test and implement new features and releases to improve the quality of experience of the customer.
New Device and software certification.
Participate and perform cross trainings with the team.
KPI report creation and analysis.
Alarms validation: Reviewing system alarms, solving the issues with their knowledge or with Vendor support.
System monitoring: Following up network KPIs and make sure they keep the trend, if not investigate why and take corrective actions if needed.
Identify and propose new optimization to improve the quality of experience of the customer.
Test and implement new network features to improve the quality of experience of the customer.
Perform Backup/Restore activities. Support during outages activities with Vendor support