Product Design Director, Design Operations (Hybrid)

CrowdStrike • Austin, TX

1d • Hybrid

About The Position

As Product Design Director, Design Operations, you'll build and run the operational engine behind CrowdStrike's product design organization. You'll lead three teams, each with a manager, across all areas of our ops org, creating the infrastructure, processes, and culture that help our design org move faster and deliver at scale. At CrowdStrike, product design is an equal partner with product management and engineering. We look for leaders who bring craft, intention, and strategic thinking from concept through delivery. This role builds the operational foundation that makes it all possible.

Requirements

• 5+ years in design operations or a related leadership role
• 3+ years of people management experience
• Strong cross-functional partnership and alignment skills
• Data-informed approach to decision-making and performance measurement
• Outstanding communication skills across all levels of the org
• Bachelor's degree or equivalent experience
• Ability to work from a US office 2+ days per week

Nice To Haves

• Experience enabling cross-functional product development at scale
• Knowledge of the cybersecurity industry
• Background in organizational development

Responsibilities

• Collaborate with design leadership on AI transformation efforts, including piloting tools, building guidelines, and training that help designers work more effectively with AI
• Oversee the design systems team and manager, driving governance, adoption, and consistent implementation across products
• Build workflow automation and operational infrastructure that reduces friction and increases velocity
• Oversee the analytics engineering team, setting telemetry strategy to measure feature adoption, user behavior, and experience quality
• Build measurement frameworks and dashboards that surface insights and communicate design's impact to stakeholders and leadership
• Improve research ops infrastructure, including panels, repositories, tooling, and workflows that make user insights accessible at scale
• Own hiring and onboarding infrastructure, ensuring we're bringing in the right people and filling skills gaps effectively
• Build, run, and improve our learning and development programs, career growth frameworks, and mentorship pathways
• Develop scalable processes, documentation, and templates that drive consistency without bureaucracy
• Evaluate and optimize the design tooling ecosystem, managing vendor relationships and technology investments
• Partner with leadership on annual budget planning and resource allocation

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• health insurance
• 401k
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees