Product Design Director, Audit, Credit & Financial Risk Management

Capital One•Mclean, VA

71d

About The Position

We're currently seeking a Product Design Director to lead our Audit, Credit & Financial Risk Management (CFRM), and Enterprise Services Risk (ESR) team, which is part of the Risk and Audit Design team within Capital One's Experience Design organization. The Audit, CFRM, and ESR portfolio consists of twelve (and growing) design professionals who are dedicated to safeguarding Capital One through supporting our critical platforms in credit and financial risk management, enterprise services risk, and our internal auditing capabilities and processes. This team is vital to ensuring that Capital One makes timely, accurate, business and product decisions so that the company remains in compliance and ahead of the game within the complex ecosystem of financial services regulations and policies. This design team works collaboratively with our enterprise Risk business partners across Capital One, including business owners, product owners & managers, and engineering partners, to push innovation and user experiences to the edge of what is possible and beyond! We are dedicated to safeguarding the business and the Capital One ecosystem through innovation, professionalism, and always pushing the boundaries of premier design experience, quality, and craft. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you. Role Expectations As a Director of the Audit, CFRM, and ESR team, you'll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You'll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. This a People Leadership role, which means that potential candidates will require prior managerial experience in building and leading agile, professional design teams; we are looking for premier people leaders who understand what it means and what it takes to lead, guide, mentor, and integrate a design team with business partners, from inception to product delivery. The ideal candidate will also have a high degree of business acumen, with experience in the financial services sector and/or risk management practices, who understands the importance of design quality and its connection to delivering business outcomes. Finally, we are looking for a leader who can drive a strategic vision that is not only focused on what we are doing now, but who can own and sustain effective cross-functional partnerships and help lead our team into the future of what is possible.

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams

Nice To Haves

10+ years of experience in product design role
5+ years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Responsibilities

Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard
Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations
Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

Benefits

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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