Product Delivery Manager - Chase Brand Credit Cards

JPMorgan Chase • New York, NY

44d

About The Position

The Product Delivery Manager for Chase Branded Credit Cards is responsible for leading the successful delivery of large, complex programs that drive innovation and growth within the Chase credit card portfolio. This role requires a strategic thinker with strong program management expertise, exceptional communication skills, and the ability to manage cross-functional stakeholders. The ideal candidate will ensure seamless execution from ideation through launch, maintain high standards of product management, and provide executive-level reporting. Proficiency in Jira Align and agile delivery practices is essential.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Proven track record managing and delivering large, complex programs.
• Strong stakeholder management and influencing skills.
• Excellent verbal and written communication skills, with experience presenting to executive audiences.
• Experience overseeing product managers and cross-functional teams.
• Advanced proficiency in Jira Align and agile delivery methodologies.
• Strong analytical, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics

Responsibilities

• Lead and manage end-to-end delivery of large, complex programs for Chase Branded Credit Cards, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Build and maintain strong relationships with internal and external stakeholders, including product managers, technology teams, operations, and executive leadership.
• Guide and support product managers throughout the delivery lifecycle, ensuring best practices in product development, prioritization, and execution.
• Prepare and present clear, concise program status updates, risks, and mitigation strategies to senior leadership and executive stakeholders.
• Facilitate effective communication across teams, ensuring transparency, alignment, and timely resolution of issues.
• Maintain rigorous standards in Jira Align, ensuring accurate tracking of program progress, dependencies, and deliverables.
• Proactively identify, assess, and manage risks and issues, driving resolution and escalation as needed. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Champion process improvements and agile best practices to enhance delivery efficiency and program outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees