Product Delivery Manager - Client Onboarding & Servicing

JPMorganChase • Chicago, IL

8h

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Client Onboarding & Servicing, you work to enhance and optimize internal products that help shape and build successful client experiences. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Excellent written and verbal communication skills, with a strong leadership presence and the ability to present complex information to senior leadership and executive audiences
• Ability to synthesize and simplify complex information for effective communication, ensuring senior leadership engagement with relevant topics and reporting
• Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment

Nice To Haves

• BS/BA degree or equivalent experience
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies
• Mentor team members to support their professional growth and enhance project management capabilities
• Experience working with global teams across multiple time zones

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives
• Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively
• Ensure project deliverables meet quality standards, success metrics, and comply with organizational policies, risk, controls, compliance, and regulatory requirements
• Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level